Job Description
Job Title: Dynamics 365 Solutions Specialist
Location: Montreal
Job Type: Full time
Position Overview
As the Dynamics 365 Solutions Specialist, you will serve as the internal functional and technical owner of ACI’s Microsoft Dynamics 365 CRM platform. You will play a central role in ensuring the platform meets business needs while managing technical configurations, integrations, and system governance.
This position supports ACI’s efforts to reduce reliance on external developers by maintaining in house platform expertise, especially in configuring CRM workflows, maintaining data quality, and integrating with systems like ERP (BC), marketing tools, and analytics platforms. The role will be critical in simplifying processes, improving cross functional business use .
Business & Technical Context
This role involves hands on configuration and functional ownership of Microsoft Dynamics 365 CRM, with an emphasis on using the Microsoft Power Platform to drive automation and integration. Experience with Power Apps (model driven), Power Automate, and Dataverse is expected. Familiarity with Power Fx for formula based configuration is strongly preferred.
The successful candidate will help:
Extend and tailor CRM experiences for internal teams
Build efficient, low-code automations
Support cross platform data flow
Minimize external development dependency through internal capability
Key Responsibilities
CRM Platform Oversight & Development
Serve as the internal technical expert for Microsoft Dynamics 365 CRM platform
Customize/configure D365 CRM forms, business rules, workflows, and dashboards
Collaborate with stakeholders to translate business requirements into technical solutions
Review and manage third-party development for compliance with ACI Data Governance standards
Ensure system performance, scalability, and usability for end users
Integration & Data Stewardship
Manage integrations between CRM and ERP (BC), marketing tools, and analytics systems
Maintain data accuracy and alignment across business processes
Work closely with IT vendors and business stakeholders to ensure CRM supports ACI needs
Governance & Quality Control
Support in Defining and uphold data governance standards in CRM
Document and maintain CRM platform change controls and lifecycle
Provide internal support and user enablement for CRM adoption
Cross Functional Collaboration
Partners with teams such as Finance, Membership, and Marketing to align CRM functionality
Act as the technical liaison with external vendors and service providers
Contribute to ACI’s IT & Data Steering Committee and support platform strategy decisions
Qualifications
Technical Requirements
2+ years’ experience with Microsoft Dynamics 365 CRM configuration and Power Platform tools
Proficiency in Power Apps, Power Automate, and Dataverse
Working knowledge of integrations via REST APIs and Azure Logic Apps
Familiarity with Power Fx and low code customization practices
Education & Certification
Bachelor’s degree in Computer Science, Information Systems, or equivalent hands on experience
Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Customer Engagement Functional Consultant Associate preferred
Soft Skills
Strong cross functional collaboration and communication skills
Ability to work independently while managing stakeholder input
Resourceful, adaptable, and user focused in a dynamic environment
What We offer
A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year.
5 sick days/ year.
5 mental wellness days/year.
Employee cell phone (iPhone) with TELUS Health virtual care included.
Health insurance coverage from your first day of employment.
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance
Location: Montreal
Job Type: Full time
Position Overview
As the Dynamics 365 Solutions Specialist, you will serve as the internal functional and technical owner of ACI’s Microsoft Dynamics 365 CRM platform. You will play a central role in ensuring the platform meets business needs while managing technical configurations, integrations, and system governance.
This position supports ACI’s efforts to reduce reliance on external developers by maintaining in house platform expertise, especially in configuring CRM workflows, maintaining data quality, and integrating with systems like ERP (BC), marketing tools, and analytics platforms. The role will be critical in simplifying processes, improving cross functional business use .
Business & Technical Context
This role involves hands on configuration and functional ownership of Microsoft Dynamics 365 CRM, with an emphasis on using the Microsoft Power Platform to drive automation and integration. Experience with Power Apps (model driven), Power Automate, and Dataverse is expected. Familiarity with Power Fx for formula based configuration is strongly preferred.
The successful candidate will help:
Extend and tailor CRM experiences for internal teams
Build efficient, low-code automations
Support cross platform data flow
Minimize external development dependency through internal capability
Key Responsibilities
CRM Platform Oversight & Development
Serve as the internal technical expert for Microsoft Dynamics 365 CRM platform
Customize/configure D365 CRM forms, business rules, workflows, and dashboards
Collaborate with stakeholders to translate business requirements into technical solutions
Review and manage third-party development for compliance with ACI Data Governance standards
Ensure system performance, scalability, and usability for end users
Integration & Data Stewardship
Manage integrations between CRM and ERP (BC), marketing tools, and analytics systems
Maintain data accuracy and alignment across business processes
Work closely with IT vendors and business stakeholders to ensure CRM supports ACI needs
Governance & Quality Control
Support in Defining and uphold data governance standards in CRM
Document and maintain CRM platform change controls and lifecycle
Provide internal support and user enablement for CRM adoption
Cross Functional Collaboration
Partners with teams such as Finance, Membership, and Marketing to align CRM functionality
Act as the technical liaison with external vendors and service providers
Contribute to ACI’s IT & Data Steering Committee and support platform strategy decisions
Qualifications
Technical Requirements
2+ years’ experience with Microsoft Dynamics 365 CRM configuration and Power Platform tools
Proficiency in Power Apps, Power Automate, and Dataverse
Working knowledge of integrations via REST APIs and Azure Logic Apps
Familiarity with Power Fx and low code customization practices
Education & Certification
Bachelor’s degree in Computer Science, Information Systems, or equivalent hands on experience
Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Customer Engagement Functional Consultant Associate preferred
Soft Skills
Strong cross functional collaboration and communication skills
Ability to work independently while managing stakeholder input
Resourceful, adaptable, and user focused in a dynamic environment
What We offer
A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year.
5 sick days/ year.
5 mental wellness days/year.
Employee cell phone (iPhone) with TELUS Health virtual care included.
Health insurance coverage from your first day of employment.
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance
💡 Quick Summary
Seeking a career-building opportunity? The Dynamic 365 Solutions Specialist position is now open for candidates interested in the Government Job Alert sector. This role in Montréal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
