Job Description
The incumbent is expected to foster strategic thinking in partnership with stakeholders to boost incremental sales to Australia Bulgari.com. He/She is also expected to ensure operational excellence of e-commerce operations for AU B.com. This position also requires strong stakeholder management as it involves working with local/regional and global stakeholders to advance operational and strategic levers across various aspects of the overall Omni Channel business.
Job responsibilities
Ecommerce Strategy:
In partnership with stakeholders, align AU b.com strategy. Proactively raise progress vs strategy
Align monthly sales phasing with stakeholders and articulate risk/opportunities
Align bottoms up with stakeholders and articulate support needed
Ecommerce Operations:
Oversee daily e-Commerce operations: pick, pack & dispatch of e-Commerce orders, timely dispatch, spot orders & CS facilitated remote sales, shortage investigations, missing shipments & personalisation requests done by SA
Execute OMS updates to ensure clients receive all necessary documents in a timely fashion
Oversee the picking and sending of the ecom packaging materials to the other stores
Execute creation of shopping carts related to personalization requests for AU ecomm clients
Ensure flawless AU b.com NPS by proactively tracking and escalating customer feedback to stakeholders. Where it is possible, suggest improvements to process for long term improvements.
Ecommerce Onsite Operations:
Assist with planning and roll out of online events, such as pre-orders and product launches.
Ongoing testing and auditing of com to monitor bugs and errors
Fortnightly review and optimization of on-site
Update promotional banners in line with online events, KCP’s and marketing calendar.
Review category pages monthly and ensure merchandizing of pages is aligned with market priorities and sell-through trends.
Brief homepage updates, super-navigation image and content block direction
Support with online visual merchandising when required
Update com store locator and Google trading hours ahead public holidays, KCP’s and as required on an adhoc basis.
Partner with Global team to review SEO opportunities. To then partner with Marketing team and agency to operationalize and review SEO updates
Partner with Marketing and Marketing agency to review SEM copies with the intent of balancing brand equity and performance marketing
Partner with Global teams for any onsite launches via UAT (e.g. New Payment Systems, New conversion optimizations)
Additional adhoc tasks as requested both locally, regionally and centrally
Ecommerce Insights and Reporting:
Execute & analyze weekly/monthly/adhoc reporting to provide continuous insights into business strengths and opportunities to local/regional/global stakeholders Build, manage, analyse and refine e-commerce strategies through usage of GA4 to optimize traffic, conversion, AOV, time on site, bounce rate & UX to maximize brand, sales and customer KPI’s.
Evaluate customer behaviors, market conditions, and competitor activity
Profile
Strategic & Operational Acumen: Demonstrates robust operational skills while maintaining the ability to step back and formulate strategic next steps.
Exceptional Stakeholder Management: Proven ability to effectively manage diverse stakeholders, entrepreneurial spirit with drive to grow AU B.com while adeptly balancing the needs and priorities of the overall brand.
Adaptability & Resilience: Comfortable navigating ambiguity and demonstrating flexibility to thrive within a fast-evolving e-commerce landscape.
Knowledge of ecommerce tools : GA4, Salesforce (eCommerce cloud), PIM/DAM, Google Console
Analytical Proficiency: Comfortable working with data and numbers, with specific familiarity in e-commerce KPIs, brand KPIs, and their impact on brand performance being a significant advantage.
Relevant Experience: Ideally possesses prior experience within a Fast-Moving Consumer Goods (FMCG) or e-commerce environment. Experience in the Luxury sector is not a prerequisite but would be considered an asset.
BVLGARI
MAISON
Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Job responsibilities
Ecommerce Strategy:
In partnership with stakeholders, align AU b.com strategy. Proactively raise progress vs strategy
Align monthly sales phasing with stakeholders and articulate risk/opportunities
Align bottoms up with stakeholders and articulate support needed
Ecommerce Operations:
Oversee daily e-Commerce operations: pick, pack & dispatch of e-Commerce orders, timely dispatch, spot orders & CS facilitated remote sales, shortage investigations, missing shipments & personalisation requests done by SA
Execute OMS updates to ensure clients receive all necessary documents in a timely fashion
Oversee the picking and sending of the ecom packaging materials to the other stores
Execute creation of shopping carts related to personalization requests for AU ecomm clients
Ensure flawless AU b.com NPS by proactively tracking and escalating customer feedback to stakeholders. Where it is possible, suggest improvements to process for long term improvements.
Ecommerce Onsite Operations:
Assist with planning and roll out of online events, such as pre-orders and product launches.
Ongoing testing and auditing of com to monitor bugs and errors
Fortnightly review and optimization of on-site
Update promotional banners in line with online events, KCP’s and marketing calendar.
Review category pages monthly and ensure merchandizing of pages is aligned with market priorities and sell-through trends.
Brief homepage updates, super-navigation image and content block direction
Support with online visual merchandising when required
Update com store locator and Google trading hours ahead public holidays, KCP’s and as required on an adhoc basis.
Partner with Global team to review SEO opportunities. To then partner with Marketing team and agency to operationalize and review SEO updates
Partner with Marketing and Marketing agency to review SEM copies with the intent of balancing brand equity and performance marketing
Partner with Global teams for any onsite launches via UAT (e.g. New Payment Systems, New conversion optimizations)
Additional adhoc tasks as requested both locally, regionally and centrally
Ecommerce Insights and Reporting:
Execute & analyze weekly/monthly/adhoc reporting to provide continuous insights into business strengths and opportunities to local/regional/global stakeholders Build, manage, analyse and refine e-commerce strategies through usage of GA4 to optimize traffic, conversion, AOV, time on site, bounce rate & UX to maximize brand, sales and customer KPI’s.
Evaluate customer behaviors, market conditions, and competitor activity
Profile
Strategic & Operational Acumen: Demonstrates robust operational skills while maintaining the ability to step back and formulate strategic next steps.
Exceptional Stakeholder Management: Proven ability to effectively manage diverse stakeholders, entrepreneurial spirit with drive to grow AU B.com while adeptly balancing the needs and priorities of the overall brand.
Adaptability & Resilience: Comfortable navigating ambiguity and demonstrating flexibility to thrive within a fast-evolving e-commerce landscape.
Knowledge of ecommerce tools : GA4, Salesforce (eCommerce cloud), PIM/DAM, Google Console
Analytical Proficiency: Comfortable working with data and numbers, with specific familiarity in e-commerce KPIs, brand KPIs, and their impact on brand performance being a significant advantage.
Relevant Experience: Ideally possesses prior experience within a Fast-Moving Consumer Goods (FMCG) or e-commerce environment. Experience in the Luxury sector is not a prerequisite but would be considered an asset.
BVLGARI
MAISON
Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
💡 Quick Summary
Seeking a career-building opportunity? The E-Commerce Specialist position is now open for candidates interested in the Education Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
