Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this opportunity as E-Learning Content Creator at Civica
As an E-Learning Content Creator, you’ll play a key role in designing and producing engaging eLearning content that supports our customers in understanding and using Civica’s products.
You will work across storyboarding, content development, LMS administration, and stakeholder engagement—ensuring all content aligns to our broader content strategy and brand standards.
You’ll join a supportive team, collaborate with product and customer teams, and contribute to a high-quality learning experience that underpins strong customer outcomes.
What you'll be doing
Create and manage content storyboards for digital learning modules
Produce high-quality eLearning content, including training videos, assessments and evaluations
Maintain and update content in line with product releases and updates
Support the administration of the Learning Management System (LMS)
Ensure all content aligns with Civica’s branding and content strategy
Work closely with internal stakeholders and customers to deliver engaging learning experiences
Facilitate training sessions where required
Meet performance targets and advocate for strong customer outcomes
Requirements
What you will need to be successful in this role
Experience in a similar digital content or eLearning development role
Strong creative thinking and the ability to bring ideas to life
Hands-on experience with TechSmith tools such as Camtasia and Audiate
Excellent organisational skills and the ability to manage multiple priorities
Strong communication skills—both written and verbal
Ability to work independently as well as collaboratively
Strong stakeholder engagement capabilities
Ability to deliver content aligned to project timelines and budgets
Willingness to travel interstate when required
Benefits
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, ****** orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this opportunity as E-Learning Content Creator at Civica
As an E-Learning Content Creator, you’ll play a key role in designing and producing engaging eLearning content that supports our customers in understanding and using Civica’s products.
You will work across storyboarding, content development, LMS administration, and stakeholder engagement—ensuring all content aligns to our broader content strategy and brand standards.
You’ll join a supportive team, collaborate with product and customer teams, and contribute to a high-quality learning experience that underpins strong customer outcomes.
What you'll be doing
Create and manage content storyboards for digital learning modules
Produce high-quality eLearning content, including training videos, assessments and evaluations
Maintain and update content in line with product releases and updates
Support the administration of the Learning Management System (LMS)
Ensure all content aligns with Civica’s branding and content strategy
Work closely with internal stakeholders and customers to deliver engaging learning experiences
Facilitate training sessions where required
Meet performance targets and advocate for strong customer outcomes
Requirements
What you will need to be successful in this role
Experience in a similar digital content or eLearning development role
Strong creative thinking and the ability to bring ideas to life
Hands-on experience with TechSmith tools such as Camtasia and Audiate
Excellent organisational skills and the ability to manage multiple priorities
Strong communication skills—both written and verbal
Ability to work independently as well as collaboratively
Strong stakeholder engagement capabilities
Ability to deliver content aligned to project timelines and budgets
Willingness to travel interstate when required
Benefits
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, ****** orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
💡 Quick Summary
Seeking a career-building opportunity? The E-Learning Content Creator (FTC - 12M) - Customer - Local Government (P727) position is now open for candidates interested in the Back Office Jobs sector. This role in Western Australia offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
