ICICI Bank is hiring for the role of E-Relationship Manager!

Responsibilities of the Candidate:
• Handle 360-degree Banking and build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products.
• Quality focus Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality.
• Product Advisory Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank.
• New Relationships Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment.
• Customized solutions Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer.
• Behold our values Offer products that are fair to our customers and fair to the bank.

Requirements:
• Educational Qualification MBA, Engineers Graduates with relevant work experience of 0-8 years in area of relationship management across industries.
• Relationship Building Ability to manage and leverage existing customer relationships to a meaningful impact on customer's needs.
• Customer service Complete understanding of the key customer service parameters during call engagements.
• Improvise Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Communication skill Good oral and written communication skills.
• Market Sensing Monitor and evaluate industry trends, customer drivers and potential partnerships.