Job Description
Recoveries & Collections – Early Customer Engagement
See yourself in our team
You’ll be joining the Early Customer Engagement team, a hard-working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
Your impact
In your role as an Early Customer Engagement Specialist, you will make outbound calls and receive inbound calls from Bankwest customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.
The focus is gaining an understanding of the customer's situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business.
What will help you succeed?
You are highly motivated, empathetic and resilient; with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high-energy environment.
Shift details
Roles available are part-time, 32 hours a week.
The team's operating hours are Monday to Friday 6am-6pm (32 hours rosters will be allocated)
This role will commence on the 22nd June 2026. To be considered for this position you must be available to attend 2 weeks full time mandatory training in the office, from 22nd June 2026 full-time between the hours of 6am and 6pm (exact timings TBC) , Monday– Friday 9am - 5pm.
Once you are confident working from home and all training is complete, you will switch to a hybrid working model with regular hub days on Wednesdays.
What's in it for you?
We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families. In return, we will offer you first class training and ongoing support to help you succeed in your role and grow your career with the endless opportunities at Bankwest and CommBank.
This role involves managing high volumes of customer interactions over the phone, including handling complaints and emotionally taxing conversations. You may encounter aggressive or distressed customers. Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 14/05/2026
See yourself in our team
You’ll be joining the Early Customer Engagement team, a hard-working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
Your impact
In your role as an Early Customer Engagement Specialist, you will make outbound calls and receive inbound calls from Bankwest customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.
The focus is gaining an understanding of the customer's situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business.
What will help you succeed?
You are highly motivated, empathetic and resilient; with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high-energy environment.
Shift details
Roles available are part-time, 32 hours a week.
The team's operating hours are Monday to Friday 6am-6pm (32 hours rosters will be allocated)
This role will commence on the 22nd June 2026. To be considered for this position you must be available to attend 2 weeks full time mandatory training in the office, from 22nd June 2026 full-time between the hours of 6am and 6pm (exact timings TBC) , Monday– Friday 9am - 5pm.
Once you are confident working from home and all training is complete, you will switch to a hybrid working model with regular hub days on Wednesdays.
What's in it for you?
We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families. In return, we will offer you first class training and ongoing support to help you succeed in your role and grow your career with the endless opportunities at Bankwest and CommBank.
This role involves managing high volumes of customer interactions over the phone, including handling complaints and emotionally taxing conversations. You may encounter aggressive or distressed customers. Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 14/05/2026
💡 Quick Summary
Seeking a career-building opportunity? The Early Customer Engagement, Collections - Bankwest position is now open for candidates interested in the Back Office Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
