Job Description
About Swastike eTrades
Swastike eTrades is a growing eCommerce company focused on delivering quality products and seamless customer experiences across multiple online platforms. We operate on leading marketplaces such as Shopify, Amazon, and Flipkart, and are continuously expanding our digital presence and operations.
Internship Role: Customer Support Executive
We are looking for a Customer Support Executive Intern to join our eCommerce operations team. In this role, you will be responsible for handling incoming customer calls, assisting customers with product-related information, and resolving their order-related queries efficiently. You will also manage outgoing calls, including COD (Cash on Delivery) order confirmations and abandoned cart follow-ups to help improve conversions.
Additionally, you will coordinate with shipping and logistics partners to ensure timely dispatch and delivery of orders, while updating order and shipping details in the backend systems. This role will give you hands-on exposure to real-time eCommerce operations and customer handling.
Requirements
Bachelor’s degree (completed or pursuing)
Good communication skills in English and Hindi
Basic computer knowledge and ability to handle online systems
Strong problem-solving skills and customer-friendly approach
Willingness to learn and work in a fast-paced environment
What You Will Learn & Gain
Practical experience in eCommerce operations and customer support
Exposure to platforms like Shopify, Amazon, and Flipkart
Understanding of order processing, logistics coordination, and backend management
Communication and sales skills through customer interaction
Opportunity to work closely with a growing digital business
Stipend & Growth
Monthly stipend of ₹10,000
Stipend will be increased after 4 months based on performance
Job Types: Full-time, Fresher, Internship
Contract length: 4 months
Pay: ₹9,500.00 - ₹10,000.00 per month
Application Question(s):
Please rate your proficiency:
Hindi (1–10): _
English (1–10): _
The stipend for this internship is ₹10,000 per month. Are you comfortable with this?
Are you willing to commute daily to our Borivali West office?
Education:
Bachelor's (Required)
Work Location: In person
Swastike eTrades is a growing eCommerce company focused on delivering quality products and seamless customer experiences across multiple online platforms. We operate on leading marketplaces such as Shopify, Amazon, and Flipkart, and are continuously expanding our digital presence and operations.
Internship Role: Customer Support Executive
We are looking for a Customer Support Executive Intern to join our eCommerce operations team. In this role, you will be responsible for handling incoming customer calls, assisting customers with product-related information, and resolving their order-related queries efficiently. You will also manage outgoing calls, including COD (Cash on Delivery) order confirmations and abandoned cart follow-ups to help improve conversions.
Additionally, you will coordinate with shipping and logistics partners to ensure timely dispatch and delivery of orders, while updating order and shipping details in the backend systems. This role will give you hands-on exposure to real-time eCommerce operations and customer handling.
Requirements
Bachelor’s degree (completed or pursuing)
Good communication skills in English and Hindi
Basic computer knowledge and ability to handle online systems
Strong problem-solving skills and customer-friendly approach
Willingness to learn and work in a fast-paced environment
What You Will Learn & Gain
Practical experience in eCommerce operations and customer support
Exposure to platforms like Shopify, Amazon, and Flipkart
Understanding of order processing, logistics coordination, and backend management
Communication and sales skills through customer interaction
Opportunity to work closely with a growing digital business
Stipend & Growth
Monthly stipend of ₹10,000
Stipend will be increased after 4 months based on performance
Job Types: Full-time, Fresher, Internship
Contract length: 4 months
Pay: ₹9,500.00 - ₹10,000.00 per month
Application Question(s):
Please rate your proficiency:
Hindi (1–10): _
English (1–10): _
The stipend for this internship is ₹10,000 per month. Are you comfortable with this?
Are you willing to commute daily to our Borivali West office?
Education:
Bachelor's (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The eCommerce Customer Support Intern position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.