E|commerce Manager
Job Title: E-commerce Manager (Expert in Amazon, eBay, Etsy, and Walmart)
Location: [MI ROAD]
Job Type: Full-time
Company Profile:
WORLD GEMS JEWELRY is a leading manufacturer and seller of premium gemstones and fine jewelry, specializing in exquisite designs and high-quality craftsmanship. For over seven years, we have been a trusted name in the industry, providing customers with a wide array of unique and custom jewelry pieces. From engagement rings and necklaces to gemstone collections, our products are designed to meet the highest standards of quality and aesthetic appeal. We take pride in our meticulous attention to detail and our commitment to customer satisfaction, selling through our own website and major online marketplaces such as Amazon, eBay, Etsy, and Walmart. As we continue to grow, we are seeking an experienced E-commerce Manager to help elevate our brand presence and drive sales across multiple platforms.
Job Summary:
We are looking for an experienced E-commerce Manager with in-depth knowledge of the online jewelry and gemstone market to manage our e-commerce operations across Amazon, eBay, Etsy, Walmart, and our direct website. The successful candidate will be responsible for enhancing our marketplace presence, optimizing product listings, and driving revenue growth.
Key Responsibilities:
Marketplace Management:
Manage and optimize listings for gemstone and fine jewelry products on Amazon, eBay, Etsy, and Walmart.
Ensure that product descriptions, images, and pricing reflect the premium quality of our products and are optimized for SEO.
Stay current with marketplace trends, especially within the jewelry sector, to maintain competitiveness.
Sales Strategy Development:
Develop and implement sales strategies specific to each platform to drive revenue growth, considering the unique customer base and behaviors of each marketplace.
Leverage industry trends and insights to introduce new product categories or collections based on demand.
Inventory & Supply Chain Coordination:
Collaborate with the production and supply chain teams to manage stock levels of gemstone and jewelry products.
Implement fulfillment strategies, including managing Amazon FBA and other marketplace-specific logistics, to ensure timely deliveries.
Digital Marketing & Promotions:
Design and execute digital marketing campaigns tailored to each platform, focusing on marketplace-specific advertising tools like Amazon Sponsored Products and Etsy Ads to boost visibility.
Manage promotions, discounts, and special deals across platforms, ensuring alignment with our brand strategy.
Customer Experience:
Ensure exceptional customer service by responding to inquiries, managing reviews, and resolving disputes promptly across all marketplaces.
Enhance customer trust and loyalty through proactive communication and positive engagement.
Analytics & Reporting:
Track and analyze sales data, customer behaviors, and advertising performance across all platforms.
Provide detailed reports to senior management, highlighting areas of success and opportunities for improvement.
Conduct A/B testing on product listings and campaigns to optimize performance and conversions.
Branding & Content:
Ensure that all product listings, descriptions, and images align with our brand’s premium positioning in the jewelry market.
Collaborate with designers and content teams to create engaging product imagery and descriptions that resonate with our target audience.
Qualifications:
Bachelor's degree in Marketing, Business, E-commerce, or a related field.
5+ years of experience managing e-commerce operations on Amazon, eBay, Etsy, and Walmart, ideally in the jewelry or fashion industry.
Proven experience with SEO, SEM, and marketplace-specific advertising tools for driving traffic and sales.
Proficiency in e-commerce tools like Amazon Seller Central, eBay Seller Hub, Walmart Marketplace, and Etsy Seller Tools.
Strong knowledge of gemstone and fine jewelry products, including market trends and consumer preferences.
Strong analytical and decision-making skills, with the ability to interpret sales data and optimize strategies accordingly.
Excellent organizational, communication, and project management skills.