Job Description
Work options: Hybrid
Genuine commitment to our people's growth & development!
Flexible work | Savings across all brands & wellbeing benefits for you & family!
Be part of our fun, vibrant and inclusive culture!
As an eCommerce Operations Specialist at Macpac, you’ll be the bridge between tech and operations, helping keep our digital platforms running smoothly while improving the online experience for our customers. This is a hands-on role with plenty of scope to grow.
What you’ll be doing…You’ll act as the bridge between business and tech, helping bring our omni digital strategy to life by:
Keeping the platform humming - Own day‑to‑day ecommerce platform operations, including SFCC backend activities, GA4 ownership, Mandrill monitoring, system access, audits, indexing and overall platform stability
Supporting trading & operations - Enable day‑to‑day ecommerce trading through operational execution, including overseeing order reconciliation and vendor feeds, promotions and coupon setup, identification of pricing issues, inventory accuracy and ensuring product availability across the platform.
Improving customer experience - Own and coordinate operational and trading PIRs for campaigns and seasonal periods, ensuring data accuracy and driving clear follow-up actions with Trading Manager and other internal and external stakeholders.
Website & operational issue management - Monitor site health and resolve issues including bugs, and maintain replications, store hours, pricing errors, inventory discrepancies and emergency product actions, raising and managing tickets through to resolution.
Improving customer experience - Analyse feedback, reviews and returns to identify opportunities that enhance the online customer journey.
Driving platform enhancements - Support development releases, test new features, and optimise site architecture and performance.
Partnering across the business - Collaborate with vendors and internal teams, translating insights into actionable technical and business outcomes.
About you…We care more about attitude, curiosity and problem-solving mindset than years of experience.
You’re someone who:
Loves understanding how things work end-to-end
Enjoys troubleshooting and getting to the root of issues
Is naturally analytical and detail-oriented
Feels comfortable working hands-on in systems
Is motivated to learn and grow as platforms evolve
You’ll bring:
1+ years’ experience in eCommerce Operations, Trading or Merchandising
Working knowledge of HTML, CSS, JavaScript and at least one CMS (Shopify, Magento or similar)
Strong data analysis skills and experience with website analytics tools
Confidence learning new platforms and technologies
Retail experience is a bonus — but not essential.
At Macpac, we’re more than a brand — we’re a team that values curiosity, problem-solving, and making a real impact. As an eCommerce Operations Specialist, you’ll get hands-on with platforms, data, and projects that shape our online experience. If you’re ready to tackle challenges, grow your technical skills, and help our customers get outdoors, we want to hear from you.
Apply now and join the adventure!
Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
Video
Genuine commitment to our people's growth & development!
Flexible work | Savings across all brands & wellbeing benefits for you & family!
Be part of our fun, vibrant and inclusive culture!
As an eCommerce Operations Specialist at Macpac, you’ll be the bridge between tech and operations, helping keep our digital platforms running smoothly while improving the online experience for our customers. This is a hands-on role with plenty of scope to grow.
What you’ll be doing…You’ll act as the bridge between business and tech, helping bring our omni digital strategy to life by:
Keeping the platform humming - Own day‑to‑day ecommerce platform operations, including SFCC backend activities, GA4 ownership, Mandrill monitoring, system access, audits, indexing and overall platform stability
Supporting trading & operations - Enable day‑to‑day ecommerce trading through operational execution, including overseeing order reconciliation and vendor feeds, promotions and coupon setup, identification of pricing issues, inventory accuracy and ensuring product availability across the platform.
Improving customer experience - Own and coordinate operational and trading PIRs for campaigns and seasonal periods, ensuring data accuracy and driving clear follow-up actions with Trading Manager and other internal and external stakeholders.
Website & operational issue management - Monitor site health and resolve issues including bugs, and maintain replications, store hours, pricing errors, inventory discrepancies and emergency product actions, raising and managing tickets through to resolution.
Improving customer experience - Analyse feedback, reviews and returns to identify opportunities that enhance the online customer journey.
Driving platform enhancements - Support development releases, test new features, and optimise site architecture and performance.
Partnering across the business - Collaborate with vendors and internal teams, translating insights into actionable technical and business outcomes.
About you…We care more about attitude, curiosity and problem-solving mindset than years of experience.
You’re someone who:
Loves understanding how things work end-to-end
Enjoys troubleshooting and getting to the root of issues
Is naturally analytical and detail-oriented
Feels comfortable working hands-on in systems
Is motivated to learn and grow as platforms evolve
You’ll bring:
1+ years’ experience in eCommerce Operations, Trading or Merchandising
Working knowledge of HTML, CSS, JavaScript and at least one CMS (Shopify, Magento or similar)
Strong data analysis skills and experience with website analytics tools
Confidence learning new platforms and technologies
Retail experience is a bonus — but not essential.
At Macpac, we’re more than a brand — we’re a team that values curiosity, problem-solving, and making a real impact. As an eCommerce Operations Specialist, you’ll get hands-on with platforms, data, and projects that shape our online experience. If you’re ready to tackle challenges, grow your technical skills, and help our customers get outdoors, we want to hear from you.
Apply now and join the adventure!
Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
Video
💡 Quick Summary
Seeking a career-building opportunity? The eCommerce Operations Specialist | Brand New Role - Hybrid position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
