Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.
Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
Refer unresolved customer grievances or special requests to designated authority for further investigation.
Addition of new Clients and retention of existing clients.
Make reports on Excel, work on portals, Google sheets.
Take orders and make Invoice of finalized ones.
are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers
How will you make an impact in this role?
Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
Build meaningful relationship through consultative questioning to ensure added value for the customer
Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Skills and Qualifications:
Undergraduate/Graduate/Postgraduate
1-5 years of meaningful experience
Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
Display a passion to serve by delivering extraordinary service in every interaction with our customers
Able to make good, sound judgement
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Excellent negotiation, influential and resourceful skills
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational and time management skills
Platforms Knowledge:
MS office suites such as Excel, Word, PowerPoint
Preferred Skills and Qualifications:
Knowledge of card business model
Additional Details:
Location: Gurgaon
Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong written and verbal communication.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job vacancy