Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
24/7 service with shift work including nights, this can fall on weekends, public holidays, christmas and birthdays
Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly