Job Description
Full job description
Job ID
60730
Job Category
Administrative & Clerical
Full/Part Time
Full-Time
Regular/Temporary
Regular
ABOUT THIS POSITION
The Phoenix Fire Department's Emergency Transportation Services (ETS) team is seeking an ETS Billing Clerk to join our customer-focused billing operation. This position is responsible for supporting the ambulance billing process and providing excellent service to patients, hospitals, and insurance companies. ETS Billing Clerks review and process ambulance transport tickets for accuracy, update individual accounts, and ensure compliance with federal and state confidentiality laws.
The role requires strong attention to detail, clear communication skills, and the ability to work within established timelines to process daily batches efficiently. This is a great opportunity for someone who enjoys working in a fast-paced environment, is comfortable with data entry, and is eager to learn and grow within a mission-driven team that supports emergency medical services for the City of Phoenix.
Responsibilities for this position include and are not limited to:
Search for and verify patient information (name, address, phone, etc.).
Verify insurance eligibility.
Prepare and reconcile daily billing batches.
Answer phone calls from patients, insurances, and other associated parties.
Answer billing questions; resolve billing issues; obtain and update patient and insurance information.
Review information from documents received from hospitals and patients, and update accounts accordingly.
Receive and process credit card payments (phone / mail).
This is an in-person position and enjoys a 40-hour Monday through Friday work schedule.
IDEAL CANDIDATE
Strong communication skills.
Ability to speak, read and write in Spanish preferred.
SALARY
Pay Range: $21.02 to 31.06 per hour.
Hiring Range: $21.02 to $28.17 per hour.
Pay Range Explanation:
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 338. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
BENEFITS
A comprehensive benefits package is offered which includes:
Traditional pension with employer and employee contributions,
for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 003 Benefits
MINIMUM QUALIFICATIONS
Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports;
Supplemented by courses in bookkeeping and accounting.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
.
The City job description can be found here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:
Experience providing customer service over the phone.
Medical billing and coding experience.
Medical insurance eligibility experience.
Experience using Respond billing software.
Multi-tasking experience.
Documenting and writing experience.
RECRUITMENT DATES
Recruitment closes February 26, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Job interviews may be held by video or audio conference.
If you are in need of computer resources,
for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
for more information.
Explore other Employment Opportunities with the City of Phoenix.
Subscribe to receive e-mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Account Clerk III, JC:01330, ID# 60730, 02/19/2026, USM, CM, Benefits:003
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Job ID
60730
Job Category
Administrative & Clerical
Full/Part Time
Full-Time
Regular/Temporary
Regular
ABOUT THIS POSITION
The Phoenix Fire Department's Emergency Transportation Services (ETS) team is seeking an ETS Billing Clerk to join our customer-focused billing operation. This position is responsible for supporting the ambulance billing process and providing excellent service to patients, hospitals, and insurance companies. ETS Billing Clerks review and process ambulance transport tickets for accuracy, update individual accounts, and ensure compliance with federal and state confidentiality laws.
The role requires strong attention to detail, clear communication skills, and the ability to work within established timelines to process daily batches efficiently. This is a great opportunity for someone who enjoys working in a fast-paced environment, is comfortable with data entry, and is eager to learn and grow within a mission-driven team that supports emergency medical services for the City of Phoenix.
Responsibilities for this position include and are not limited to:
Search for and verify patient information (name, address, phone, etc.).
Verify insurance eligibility.
Prepare and reconcile daily billing batches.
Answer phone calls from patients, insurances, and other associated parties.
Answer billing questions; resolve billing issues; obtain and update patient and insurance information.
Review information from documents received from hospitals and patients, and update accounts accordingly.
Receive and process credit card payments (phone / mail).
This is an in-person position and enjoys a 40-hour Monday through Friday work schedule.
IDEAL CANDIDATE
Strong communication skills.
Ability to speak, read and write in Spanish preferred.
SALARY
Pay Range: $21.02 to 31.06 per hour.
Hiring Range: $21.02 to $28.17 per hour.
Pay Range Explanation:
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 338. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
BENEFITS
A comprehensive benefits package is offered which includes:
Traditional pension with employer and employee contributions,
for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 003 Benefits
MINIMUM QUALIFICATIONS
Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports;
Supplemented by courses in bookkeeping and accounting.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
.
The City job description can be found here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:
Experience providing customer service over the phone.
Medical billing and coding experience.
Medical insurance eligibility experience.
Experience using Respond billing software.
Multi-tasking experience.
Documenting and writing experience.
RECRUITMENT DATES
Recruitment closes February 26, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Job interviews may be held by video or audio conference.
If you are in need of computer resources,
for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
for more information.
Explore other Employment Opportunities with the City of Phoenix.
Subscribe to receive e-mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Account Clerk III, JC:01330, ID# 60730, 02/19/2026, USM, CM, Benefits:003
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Emergency Transportation Services Billing Clerk (Account Clerk III) position is now open for candidates interested in the Transportation & Logistics sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
