Job Description
Full job description
Why Windsor?
Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.
Job Title: Employee Service Representative
Job Posting Number: 2026-0077
Posting Type: Internal & External
Posting Period: Wednesday, March 11, 2026 at 8:30 a.m. to Tuesday, March 17, 2026 at 4:30 p.m.
Department: Human Resources
Union: Non-Union
Position Status: Temporary Full-Time
Job Code: NU0604
Grade/Class: NU08
Number of Positions: 1
Rate of Pay: $74,359.24 - $90,383.87 annually
Hours of Work per Week: 35 hours
Shift Work Required: No
Duties and Responsibilities:
Reporting to the Employee Service Centre Manager, this position is responsible for:
Providing transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments and will provide the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants and other external customers in a manner that focuses on accuracy, completeness, timeliness, and exceptional customer service in a fast paced environment.
Responding to employee and external stakeholder enquiries related to HR programs, services, and processes, employment posting and application information; responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk, reception, and mail.
Utilizing Microsoft Word, Outlook and Excel for various tasks associated with the position.
Assisting with training new employees and timekeepers on the Workforce Management System.
Maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality and integrity, updating the WFM for items such as job data information, step progressions, maternity leave top-up, vacation payouts and employee event processing, acting pay, enter data for retirees, etc. (e.g. new hire documentation)
Auditing weekly timesheets in WFM to ensure accurate data is uploaded on a weekly basis.
Card access, creating, maintaining and editing access for employees and contractors.
The Electronic Funds Transfer (EFT) system and process monthly payments for optional life, health benefits, and overpayments (if applicable).
Processing all Leave of Absence forms and issue applicable letters, follow up for benefit payments, and update all data needed when employee returns to work including issuing refunds.
The audit and changes to sick, vacation, and MOT bank balance accruals.
Delivering consistent customer service excellence while achieving benchmarks and industry productivity and performance measures (including first call resolution, client satisfaction, service level ratios, average handling time, queue volumes, and abandoned call ratio).
Supporting the Pension and Benefits area and will, replicate required data into OMERS and their technology applications and related e-services.
Will perform Occupational Health & Safety Duties as outlined in the Corporation’s Health and Safety Program.
Will perform other related duties as required.
Qualifications:
Must have a University degree in Business or Political or Social Sciences, or Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience;
OR Must have a post secondary community College diploma in Office Administration or Business or Political or Social Sciences Ontario Ministry of Education equivalency and a minimum of two (2) years of administrative, or Human Resources, or Payroll experience;
OR Must have an Ontario Secondary School Graduation Diploma plus one (1) year post secondary education in Office Administration or Business or Political or Social Sciences or Ontario Ministry of Education equivalencies and a minimum of four (4) years administrative, or Human Resources, or Payroll experience;
Must be proficient in Microsoft Word, Excel and Outlook;
Must have highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines;
Must have demonstrated ability to be an active, positive team player;
Must have strong analytical and proactive problem solving abilities while managing multiple priorities and superior attention to detail;
Must have demonstrated strong organizational, time management, coordinating and prioritization skills, with ability to handle many tasks while responding to a high volume of inquiries;
Must have demonstrated legislation and regulatory knowledge, such as Employment Standards Act, EI Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws, etc. required;
Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work;
Experience and knowledge with PeopleSoft is considered an asset;
Experience and knowledge with HCM/WFM systems is considered an asset.
Physical Demands:
The physical demands analysis associated with this job indicates a sedentary level of work.
The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.
Note:
Only those applicants selected for an interview will be acknowledged
We offer a smoke-free and scent-safe office environment
Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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Why Windsor?
Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.
Job Title: Employee Service Representative
Job Posting Number: 2026-0077
Posting Type: Internal & External
Posting Period: Wednesday, March 11, 2026 at 8:30 a.m. to Tuesday, March 17, 2026 at 4:30 p.m.
Department: Human Resources
Union: Non-Union
Position Status: Temporary Full-Time
Job Code: NU0604
Grade/Class: NU08
Number of Positions: 1
Rate of Pay: $74,359.24 - $90,383.87 annually
Hours of Work per Week: 35 hours
Shift Work Required: No
Duties and Responsibilities:
Reporting to the Employee Service Centre Manager, this position is responsible for:
Providing transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments and will provide the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants and other external customers in a manner that focuses on accuracy, completeness, timeliness, and exceptional customer service in a fast paced environment.
Responding to employee and external stakeholder enquiries related to HR programs, services, and processes, employment posting and application information; responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk, reception, and mail.
Utilizing Microsoft Word, Outlook and Excel for various tasks associated with the position.
Assisting with training new employees and timekeepers on the Workforce Management System.
Maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality and integrity, updating the WFM for items such as job data information, step progressions, maternity leave top-up, vacation payouts and employee event processing, acting pay, enter data for retirees, etc. (e.g. new hire documentation)
Auditing weekly timesheets in WFM to ensure accurate data is uploaded on a weekly basis.
Card access, creating, maintaining and editing access for employees and contractors.
The Electronic Funds Transfer (EFT) system and process monthly payments for optional life, health benefits, and overpayments (if applicable).
Processing all Leave of Absence forms and issue applicable letters, follow up for benefit payments, and update all data needed when employee returns to work including issuing refunds.
The audit and changes to sick, vacation, and MOT bank balance accruals.
Delivering consistent customer service excellence while achieving benchmarks and industry productivity and performance measures (including first call resolution, client satisfaction, service level ratios, average handling time, queue volumes, and abandoned call ratio).
Supporting the Pension and Benefits area and will, replicate required data into OMERS and their technology applications and related e-services.
Will perform Occupational Health & Safety Duties as outlined in the Corporation’s Health and Safety Program.
Will perform other related duties as required.
Qualifications:
Must have a University degree in Business or Political or Social Sciences, or Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience;
OR Must have a post secondary community College diploma in Office Administration or Business or Political or Social Sciences Ontario Ministry of Education equivalency and a minimum of two (2) years of administrative, or Human Resources, or Payroll experience;
OR Must have an Ontario Secondary School Graduation Diploma plus one (1) year post secondary education in Office Administration or Business or Political or Social Sciences or Ontario Ministry of Education equivalencies and a minimum of four (4) years administrative, or Human Resources, or Payroll experience;
Must be proficient in Microsoft Word, Excel and Outlook;
Must have highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines;
Must have demonstrated ability to be an active, positive team player;
Must have strong analytical and proactive problem solving abilities while managing multiple priorities and superior attention to detail;
Must have demonstrated strong organizational, time management, coordinating and prioritization skills, with ability to handle many tasks while responding to a high volume of inquiries;
Must have demonstrated legislation and regulatory knowledge, such as Employment Standards Act, EI Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws, etc. required;
Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work;
Experience and knowledge with PeopleSoft is considered an asset;
Experience and knowledge with HCM/WFM systems is considered an asset.
Physical Demands:
The physical demands analysis associated with this job indicates a sedentary level of work.
The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.
Note:
Only those applicants selected for an interview will be acknowledged
We offer a smoke-free and scent-safe office environment
Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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💡 Quick Summary
Seeking a career-building opportunity? The Employee Service Representative position is now open for candidates interested in the Back Office Jobs sector. This role in Windsor offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
