Job description
Job Purpose

Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.

ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities
• Onboarding and training of new internal and external end users into ICE's environment
• Supporting hardware, software, and network needs for Windows, Mac, and virtual environments
• Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
• Hardware and software deployment - desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
• Active Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists
• File, print and DHCP management - support and troubleshooting
• Mobile device support - MDM and managing Apple, Android devices
• Purchasing - Managing the IT hardware workflow
• Hardware inventory management, regularly required to stand, stoop, kneel, bend, crouch and lift 50+ pounds
• Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)

Knowledge and Experience
• Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Required experience with Windows OS, MacOS, and Microsoft Office Suite
• Networking technology such as Cisco, Juniper
• Strong multitasking, time prioritisation, collaborative and communication skills
• Preferred knowledge of PowerShell, scripting

Desirable Experience
• College degree in Computer Science, MIS, CIS, or related discipline
• Experience in an exchange, trading facility, or financial services