End User Services Technician

Requirement: Full-time

Brampton on

Job Expectations: Microsoft Windows, Apple MAC and iPad hardware/software support.

Provide nationwide second level end user and on-site/remote support for Windows/Mac devices.

Maintain inventory of corporate devices and accessories.

Package and ship out devices to remote

Manage software licenses and maintain inventory of corporate

Provide on-site hardware and software upgrades/rollouts as

Provide video conference support during business hours to executive level meetings as

Provide emergency on-site support Services including evenings and weekends, as

Provide executive support (“White Glove”) after hours to users that are at the VP level or above for computers.

Provide off-hour support to remote/offshore users as

Train or provide guidance to end-users on how to create tickets on the Service Now

Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer.

Provide network management assistance that includes initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.

Escort all vendors as requested and directed by the

Participate in the walk-up service (via ITHUB) for users who need immediate assistance with desktop (Apple/Microsoft) as required.

Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.

Provide desktop and end user on-site support for Mac OS

Setup and deployment of new Apple corporate assets for new hires and existing

Perform Apple device management through VMware Workspace ONE admin site including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.

Assets inventory management (IMAC, Recycle/reassign, decommission, and dispose of customer owner assets. As per the customer defined process.”)

Qualifications:

Post graduate degree in relevant Technology field

Apple/MAC and Microsoft/Windows computer and tablet

Minimum 3 – 5 years of experience in a hardware break/fix environment

Previous experience providing Deskside

Excellent customer service skills

A+ Certification preferred

ITIL Certification preferred

Not required, French speaking/writing is a plus

Bona Fide Occupational Qualification:

Must always be available onsite during the scheduled business

Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.

Must be prepared to

Must be prepared for after-hours

You must create an Indeed account before continuing to the company