Job Description
Candidate with minimum experience of 17+ years to manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
• Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
Job Description:
• Candidate with minimum experience of 17+ years to manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
• Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
• Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
Job Description:
• Candidate with minimum experience of 17+ years to manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
• Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis
💡 Quick Summary
Seeking a career-building opportunity? The Engagement Head | Large Banking Digital Transformation position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.