Job Description
Location
Toronto, ON•Hybrid work
Full job description
Keywords: Client Relationship Management (CRM)
Experience (Years): 10 & Above
Essential Skills:
Client Relationship Management
Serve as the single point of contact for client stakeholders for all ongoing and future engagements
Conduct regular governance meetings (weekly/monthly/quarterly) with client leadership
Handle escalations and proactively address issues and risks
Value adds based on industry trends and client needs
Support business case development and ROI analysis for future initiatives
Align internal delivery capabilities with clients’ long-term IT plans and value adds based on industry trends and client needs
Work with pre-sales and solutioning teams to develop proposals, estimates, and SOWs
Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Desirable Skills:
Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Toronto, ON
Toronto, ON•Hybrid work
Full job description
Keywords: Client Relationship Management (CRM)
Experience (Years): 10 & Above
Essential Skills:
Client Relationship Management
Serve as the single point of contact for client stakeholders for all ongoing and future engagements
Conduct regular governance meetings (weekly/monthly/quarterly) with client leadership
Handle escalations and proactively address issues and risks
Value adds based on industry trends and client needs
Support business case development and ROI analysis for future initiatives
Align internal delivery capabilities with clients’ long-term IT plans and value adds based on industry trends and client needs
Work with pre-sales and solutioning teams to develop proposals, estimates, and SOWs
Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Desirable Skills:
Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Toronto, ON
💡 Quick Summary
Seeking a career-building opportunity? The Engagement Manager - IT Services position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
