Engagement Manager - IT Services

Location

Toronto, ON•Hybrid work

Full job description

Keywords: Client Relationship Management (CRM)

Experience (Years): 10 & Above

Essential Skills:

Client Relationship Management

Serve as the single point of contact for client stakeholders for all ongoing and future engagements

Conduct regular governance meetings (weekly/monthly/quarterly) with client leadership

Handle escalations and proactively address issues and risks

Value adds based on industry trends and client needs

Support business case development and ROI analysis for future initiatives

Align internal delivery capabilities with clients’ long-term IT plans and value adds based on industry trends and client needs

Work with pre-sales and solutioning teams to develop proposals, estimates, and SOWs

Monitor engagement-level budgets, invoicing, and profitability

Support forecasting and resource planning activities

Ensure compliance with financial terms in the contract

Gather client feedback and initiate service improvement plans

Propose digital transformation and automation opportunities

Desirable Skills:

Monitor engagement-level budgets, invoicing, and profitability

Support forecasting and resource planning activities

Ensure compliance with financial terms in the contract

Gather client feedback and initiate service improvement plans

Propose digital transformation and automation opportunities

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Toronto, ON