Job Description
About the role
Engineer – EE-Identity Access Management
Role Grade: Officer Group 5.2
Location: RMZ Ecoworld, Bangalore
Role Type: Permanent, Full-time
Shift Schedule: Rotational & Flexible support
• An innovative, flexible, and collaborative work environment
• Join a team of diverse professionals to keep the bank safe for our customers and our people.
• Utilize your experience and expertise to uplift and successfully deliver customer value at pace.
What will your day look like
As an Engineer, your role is to Accurately process UAM requests, Creation, Amendment & Deletion of user ID’s on ANZ’s banking systems for ANZ staff as per HR records.
• Ensure Access control is automated, systematic, and transparent by performing administrative tasks and implementing processes.
• Administrative experience on managing user access management functions on windows, IBMi applications.
• Target Service Level Agreements (SLAs) are consistently met.
• Improve customer focus in the way queries are handled and responded resulting in improved customer feedback.
• Consistently engage with the customer and assist the CSL/CL in meeting or exceeding customer expectations.
• Effective resolution of all queries/customer complaints to avoid recurrence and perform RCA whenever required.
• Managing Documentation associated to IAM Functions & regular updates of these documents.
• Scheduling stakeholder’s meetings & proactively address/facilitate issue and re-addressable of issues.
• Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors.
• Function as a Subject Matter expert on identity and access management policies, standards, risk, and control management.
What will you bring?
To grow and be successful in this role you will ideally be acquainted with the following:
What you will bring to the Identity & Access Management Tech Area?
• Process knowledge on IAM & administration principles.
• Tertiary qualification in Information Technology or a related discipline.
• Customer Focus and effective time management.
• Strong analytical skills, problem solving capability and decision-making ability.
• Well-developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
You will also have the following specialised skills:
• An understanding of user access administration principles, policies, and standards.
• An understanding of Administration skills on any one of the mentioned platforms: Windows, Mainframe (ACF2/RACF), UNIX, AS400, Tandem.
• Knowledge on ITIL Foundation, Service
Engineer – EE-Identity Access Management
Role Grade: Officer Group 5.2
Location: RMZ Ecoworld, Bangalore
Role Type: Permanent, Full-time
Shift Schedule: Rotational & Flexible support
• An innovative, flexible, and collaborative work environment
• Join a team of diverse professionals to keep the bank safe for our customers and our people.
• Utilize your experience and expertise to uplift and successfully deliver customer value at pace.
What will your day look like
As an Engineer, your role is to Accurately process UAM requests, Creation, Amendment & Deletion of user ID’s on ANZ’s banking systems for ANZ staff as per HR records.
• Ensure Access control is automated, systematic, and transparent by performing administrative tasks and implementing processes.
• Administrative experience on managing user access management functions on windows, IBMi applications.
• Target Service Level Agreements (SLAs) are consistently met.
• Improve customer focus in the way queries are handled and responded resulting in improved customer feedback.
• Consistently engage with the customer and assist the CSL/CL in meeting or exceeding customer expectations.
• Effective resolution of all queries/customer complaints to avoid recurrence and perform RCA whenever required.
• Managing Documentation associated to IAM Functions & regular updates of these documents.
• Scheduling stakeholder’s meetings & proactively address/facilitate issue and re-addressable of issues.
• Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors.
• Function as a Subject Matter expert on identity and access management policies, standards, risk, and control management.
What will you bring?
To grow and be successful in this role you will ideally be acquainted with the following:
What you will bring to the Identity & Access Management Tech Area?
• Process knowledge on IAM & administration principles.
• Tertiary qualification in Information Technology or a related discipline.
• Customer Focus and effective time management.
• Strong analytical skills, problem solving capability and decision-making ability.
• Well-developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
You will also have the following specialised skills:
• An understanding of user access administration principles, policies, and standards.
• An understanding of Administration skills on any one of the mentioned platforms: Windows, Mainframe (ACF2/RACF), UNIX, AS400, Tandem.
• Knowledge on ITIL Foundation, Service
💡 Quick Summary
Seeking a career-building opportunity? The Engineer position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
