Requisition Number:94401

Position Overview

Senior Engineers are responsible for collaboratively and reactively solving the most challenging customer problems, providing advisory/architecture guidance and assisting other teammates as needed. You will be part of a team whose primary responsibility is to provide outstanding technical support experience to our customers in a enterprise scale, fast-moving environment. From problem identification to full resolution, you will own and manage the customer experience. You will collaborate with others subject matter experts and OEMs to fulfil Insight’s managed service delivery requirements and accomplish objectives as defined.

What You’ll Do At Insight
• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in a timely and professional manner.
• Troubleshoot and resolve Azure functional operational, performance, and connectivity issues.
• Analyzes and gathers relevant information that might assist resolution of the issue.
• Conducts research on complex cases and acting as an Azure subject matter expert.
• Escalate and collaborate with vendors.
• Maintains communication and cooperation with the team.
• Contributes to knowledge management initiatives.
• Other duties as assigned.

Requirements

What you’ll need to join Insight
• Bachelor’s degree in computer studies or related field,or equivalent experience required.
• At least 3 years of Azure support experience.
• Microsoft Certified AZ-104; AZ-305 strongly preferred.
• Must have a minimum of 5 years of experience client handling, ticket management, remote troubleshooting, and other related managed services experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communications skills.
• Able to successfully prioritize and manage multiple tasks simultaneously.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.
• Familiarity with ITSM concepts and experience with ticketing system.

Preferred Qualifications
• Industry recognized certifications: Microsoft technology certificates, AZ-500, AZ-700, etc.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, ****** orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24&25 A Gurugram Gurgaon Hr 122002 India