Job Description
Publication date : Mar 09, 2026, 12:00AM
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Drive change and elevate performance as you tackle complex backbone network challenges and deliver unparalleled support to enhance the customer experience across Orange Business Services.
• Provide advanced technical support for Global customer service centers and Backbone supervision centers, efficiently resolving low to medium complexity backbone network problems within functional KPIs.
• Identify and address backbone network congestion issues, collaborating with network planning and rollout teams to facilitate timely capacity upgrades.
• Contribute to network performance and customer satisfaction objectives by delivering high-quality second-level technical support for all backbone network platforms and services.
• Implement high-impact and complex infrastructure changes while adhering strictly to network change management procedures.
• Generate comprehensive Technical Incident Reports for major network incidents and problems, ensuring clear documentation and actionable insights.
• Provision IMN and OTI services (VPN, IPSEC, Internet, etc) over the Orange OGN network while coordinating effectively with relevant teams.
• You will gain and apply both technical and soft skills in alignment with individual and team objectives.
• Achieve functional KPI targets to drive performance metrics and contribute to overall customer satisfaction and network performance goals.
About you
You possess a university degree in Computer Science, Telecommunications, or Networking and have 3-5 years of hands-on technical support experience in a telecom environment. Your expertise includes advanced knowledge of communication standards, proficiency in Cisco and Juniper technologies, and a strong foundation in network protocols and service provisioning. You excel in analytical troubleshooting and are dedicated to team collaboration, making you a valuable asset to our support team.
Your professional skills:
• Demonstrate excellent knowledge of communication standards and OSI/commercial protocols related to network technologies including IP-MPLS, IS-IS, OSPF, and BGP4.
• Possess professional-level knowledge and hands-on troubleshooting experience with Cisco ASR/IOS routers, Cisco Catalyst switches, and Juniper routers.
• Understand telecom service providers' networks and services, articulating technical needs effectively.
• Exhibit basic understanding of SDWAN, SDN networks, and segment routing for enhanced service delivery.
• Have practical experience in network and service provisioning of MPLS VPN, IPsec, GRE, and other IP services over internet/MPLS.
Your soft skills:
• Possess excellent analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
• Demonstrate strong communication skills to provide clear and precise updates to team members and stakeholders.
• Embrace a supportive attitude and focus on collaborative teamwork to achieve shared goals.
At Orange, we promise to provide an inclusive and dynamic environment where your problem-solving skills and technical ambition will be recognized and celebrated. Join us on a mission to explore innovative solutions, deepen your expertise, and lead with inspiration. Here, you will make a significant impact on our network performance while collaborating with a team that values curiosity, empowerment, and growth.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, ****** orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, ****** orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Drive change and elevate performance as you tackle complex backbone network challenges and deliver unparalleled support to enhance the customer experience across Orange Business Services.
• Provide advanced technical support for Global customer service centers and Backbone supervision centers, efficiently resolving low to medium complexity backbone network problems within functional KPIs.
• Identify and address backbone network congestion issues, collaborating with network planning and rollout teams to facilitate timely capacity upgrades.
• Contribute to network performance and customer satisfaction objectives by delivering high-quality second-level technical support for all backbone network platforms and services.
• Implement high-impact and complex infrastructure changes while adhering strictly to network change management procedures.
• Generate comprehensive Technical Incident Reports for major network incidents and problems, ensuring clear documentation and actionable insights.
• Provision IMN and OTI services (VPN, IPSEC, Internet, etc) over the Orange OGN network while coordinating effectively with relevant teams.
• You will gain and apply both technical and soft skills in alignment with individual and team objectives.
• Achieve functional KPI targets to drive performance metrics and contribute to overall customer satisfaction and network performance goals.
About you
You possess a university degree in Computer Science, Telecommunications, or Networking and have 3-5 years of hands-on technical support experience in a telecom environment. Your expertise includes advanced knowledge of communication standards, proficiency in Cisco and Juniper technologies, and a strong foundation in network protocols and service provisioning. You excel in analytical troubleshooting and are dedicated to team collaboration, making you a valuable asset to our support team.
Your professional skills:
• Demonstrate excellent knowledge of communication standards and OSI/commercial protocols related to network technologies including IP-MPLS, IS-IS, OSPF, and BGP4.
• Possess professional-level knowledge and hands-on troubleshooting experience with Cisco ASR/IOS routers, Cisco Catalyst switches, and Juniper routers.
• Understand telecom service providers' networks and services, articulating technical needs effectively.
• Exhibit basic understanding of SDWAN, SDN networks, and segment routing for enhanced service delivery.
• Have practical experience in network and service provisioning of MPLS VPN, IPsec, GRE, and other IP services over internet/MPLS.
Your soft skills:
• Possess excellent analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
• Demonstrate strong communication skills to provide clear and precise updates to team members and stakeholders.
• Embrace a supportive attitude and focus on collaborative teamwork to achieve shared goals.
At Orange, we promise to provide an inclusive and dynamic environment where your problem-solving skills and technical ambition will be recognized and celebrated. Join us on a mission to explore innovative solutions, deepen your expertise, and lead with inspiration. Here, you will make a significant impact on our network performance while collaborating with a team that values curiosity, empowerment, and growth.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, ****** orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, ****** orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
💡 Quick Summary
Seeking a career-building opportunity? The Engineer - Advanced Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.