Level
P1
Requirement location
India - Jaipur
Number of Position
1
Employment type
EPD
Cluster/Group
Microland Delivery
Business Unit
RUN INDIA - NE
Department
Field Services - Tech Ops
Job Description

1. Hardware & Software Management

a. Issue gathering from customers.

b. Reporting & follow up with vendors/ISP/carrier for queue reduction.

c. L1 troubleshooting for hardware, software and network systems issues & take judgement for appropriate escalation.

d. Report Generation to track assets, backup activities, software & hardware installations. Shift handover report for existing tickets.

e. Install & configure OS, Outlook based on SOP and fix physical connectivity issues of LAN & peripherals.

2. Endpoint Security: Updation of antivirus & monitoring anti-virus patches.

3. Client Applications: Support installation of different types of client applications. Technical Skills:

a. Network Components, Devices (A)

b. MS Exchange Server (A)

c. Storage & Backup Administration (A)

d. Endpoint Security (A)

Behavioral Skills:

a. Email Communication, Presentation, Public Speaking(A)

b. Interpersonal Skills (A)

c. Customer Service Orientation, Business Appreciation (A)