Engineer (Mechanical)

Key Responsibilities:

- Provide technical support for MASSO CNC Controllers via phone, email, and onsite visits.

- Assist customers with installation, setup, and configuration of CNC controllers for different machines like Lathe, Plasma, WaterJet, and Milling machines.

- Diagnose and troubleshoot hardware and software issues in CNC controllers.

- Conduct training sessions for customers.

- Work closely with the sales team to understand customer requirements and suggest suitable CNC solutions.

- Maintain a strong understanding of G-code programming, CAD/CAM software, and CNC machine operations.

- Provide feedback to the product team regarding customer issues, improvements, and feature requests.

Required Skills & Qualifications:

- 1 - 2 years of experience in CNC machine operations, CNC controllers, or related technical support roles.

- Strong knowledge of CNC machining processes, G-code, and M-code.

- Familiarity with CNC Lathe, Plasma, WaterJet, and Milling machines.

- Experience with CNC controller installation, wiring, and setup.

- Good understanding of CAD/CAM software (such as Fusion 360, Mastercam, SolidWorks, etc.).

- Excellent troubleshooting and problem-solving skills.

- Strong communication skills to effectively interact with customers and technical team in Australia who are native English speakers.

- Willingness to travel for on-site customer support when required.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

• Morning shift

Language:

• English (Preferred)

• Hindi (Preferred)

• Punjabi (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Expected Start Date: 03/03/2025