Job Description
Role type: Full-time, Continuing
Department/ School: Client Services
Salary: UOM 7 - $111,275 - $120,453 p.a. 17% super
Enhance user experience with cutting-edge technology / Collaborate university-wide
Apply now to become a pivotal part of our IT team, optimising Microsoft platforms for a seamless user experience.
Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
Your next career opportunity
As a Subject Matter Expert in Microsoft End User Computing Platforms, you will play an essential role in managing and optimising IT services across the university. You will have the opportunity to support and enhance existing platforms, contribute to new developments, and ensure high-quality outcomes that align with our Business Unit objectives. Your expertise will be invaluable in providing technical assistance, training, and coaching to service delivery teams, ensuring a robust and user-friendly IT environment.
Your responsibilities will include:
Drive Continuous Improvement: Optimise services, practices, and processes associated with Microsoft SCCM and Intune platforms.
Deliver Strategic IT Solutions: Support the delivery of the Microsoft Windows 11 strategy and roadmap.
Enhance Security and Compliance: Collaborate with cybersecurity teams to secure Microsoft endpoints and meet compliance requirements.
Innovate Software Deployment: Contribute to the software deployment strategy and maintain the SCCM software library.
You may be a great fit if:
You are an experienced IT professional with a strong background in Microsoft End User Computing technologies, ready to lead innovative IT solutions and enhance user experiences across the university.
You may also:
Possess extensive experience with Microsoft Intune and Configuration Manager.
Have a qualification in ITIL and practical experience in IT service management.
Demonstrate strong stakeholder management and communication skills.
Be adept at using agile frameworks to prioritise and schedule workloads.
Hold a postgraduate qualification in a relevant IT discipline or equivalent experience.
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
Progressive, considerate leave provisions to empower your work-life balance
Salary packaging and access to a range of discounted services including Bupa health insurance
Health and well-being services including a leading Employee Assistance Program
Your new team – Client Services
Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:
Service Delivery
Digital Workplace Services
Service Management Practice
Relationship Management
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.
We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.
Find more information for applicants requiring reasonable adjustments.
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au for further information and support.
Please note: This role requires current valid work rights for Australia. Visa sponsorship is not available.
A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.
Join Us and unlock your career potential!
If this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Learn more about the application process , including tips and FAQs.
For recruitment queries, please email Mick Powar via hr-careers@unimelb.edu.au . Please Include the Position Number and Job Title in the subject line. Please do not send applications to this email address.
For job-specific queries, refer to the contact details in the Position Description.
Applications close:Tuesday 2nd December Melbourne time zone.
Department/ School: Client Services
Salary: UOM 7 - $111,275 - $120,453 p.a. 17% super
Enhance user experience with cutting-edge technology / Collaborate university-wide
Apply now to become a pivotal part of our IT team, optimising Microsoft platforms for a seamless user experience.
Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
Your next career opportunity
As a Subject Matter Expert in Microsoft End User Computing Platforms, you will play an essential role in managing and optimising IT services across the university. You will have the opportunity to support and enhance existing platforms, contribute to new developments, and ensure high-quality outcomes that align with our Business Unit objectives. Your expertise will be invaluable in providing technical assistance, training, and coaching to service delivery teams, ensuring a robust and user-friendly IT environment.
Your responsibilities will include:
Drive Continuous Improvement: Optimise services, practices, and processes associated with Microsoft SCCM and Intune platforms.
Deliver Strategic IT Solutions: Support the delivery of the Microsoft Windows 11 strategy and roadmap.
Enhance Security and Compliance: Collaborate with cybersecurity teams to secure Microsoft endpoints and meet compliance requirements.
Innovate Software Deployment: Contribute to the software deployment strategy and maintain the SCCM software library.
You may be a great fit if:
You are an experienced IT professional with a strong background in Microsoft End User Computing technologies, ready to lead innovative IT solutions and enhance user experiences across the university.
You may also:
Possess extensive experience with Microsoft Intune and Configuration Manager.
Have a qualification in ITIL and practical experience in IT service management.
Demonstrate strong stakeholder management and communication skills.
Be adept at using agile frameworks to prioritise and schedule workloads.
Hold a postgraduate qualification in a relevant IT discipline or equivalent experience.
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
Progressive, considerate leave provisions to empower your work-life balance
Salary packaging and access to a range of discounted services including Bupa health insurance
Health and well-being services including a leading Employee Assistance Program
Your new team – Client Services
Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:
Service Delivery
Digital Workplace Services
Service Management Practice
Relationship Management
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.
We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.
Find more information for applicants requiring reasonable adjustments.
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au for further information and support.
Please note: This role requires current valid work rights for Australia. Visa sponsorship is not available.
A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.
Join Us and unlock your career potential!
If this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Learn more about the application process , including tips and FAQs.
For recruitment queries, please email Mick Powar via hr-careers@unimelb.edu.au . Please Include the Position Number and Job Title in the subject line. Please do not send applications to this email address.
For job-specific queries, refer to the contact details in the Position Description.
Applications close:Tuesday 2nd December Melbourne time zone.
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