Engineer Security Operations

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

- Firewall : Multi-Vendor Environment (Palo Alto, FortiGate, Checkpoint, ASA), IPS, IDS, URL filtering, Sandboxing etc..
- IPsec VPN
- Load balancer F5 (LTM)
- SSL VPN Solution – Pulse Secure VPN / Cisco AnyConnect / GlobalProtect / PA Prisma Access
- Routing & Switching
- DMVPN, GRE, Remote Access, Site-to-Site VPN

What you'll be doing

1.1.2 PRE REQUISITES
• Strong technical and subject matter expertise in at least four or more of the following security specialties:
• Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet
• VPN - IPSEC, SSL VPN: Juniper, F5, Cisco
• Content Filtering: Bluecoat, Websense, McAfee, Iron Port
• IPS: Juniper, Tipping Point, McAfee, Palo Alto
• Unified Thread Management (UTM)
• SIEM/SIM products
• AAA services: ACS, Radius, RSA
• Wan Accelerators: Riverbed, Juniper
• Load Balancers: F5 BigIP LTM/GTM, Juniper
• Network Security (multi-vendor) experience
• Cloud Infrastructure Mgmt: Cloudstack, Openstack
• Scripting language: Ruby, Perl, or Python
• Working knowledge and hands-on experience on Linux/Unix OS is desirable
• Customer service experience preferably in a Global Operations center environment
• Ticketing system knowledge
• Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts
• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain
• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
• Aptitude and desire to learn advanced Network Security services
• Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management
• Hands-on experience on Vulnerability Scanning, Penetration Testing Tools
• Exceptional documentation and communication skills
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment
• MS Office proficiency

1.1.3 RESPONSIBILITIESRESPONSIBILITIES
• Incident Resolution
• Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations
• Queue Management - keep a watch on queue and assign tickets
• Service Request - working on request for changes as per client requirements
• Perform the minor/major changes as per defined SoC process and work instructions
• Be a Subject Matter Expert (SME) on a few products
• Create Standard Operation Procedure
• Attend client calls and other technical meetings
• Assist in creation of Root Cause analysis (RCA)
• Security Performance Tuning
• Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation
• Recognize successful intrusions and compromises through review and analysis of relevant event detail information
• Review and update ROE on yearly basis
• Other Functions
• Work with hardware/software vendors to resolve problems
• Coordinate shifts and exchange handoff between various shifts
• Cross-train and mentor juniors
• Participate in various network and security related projects
• Perform other duties as assigned
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION REQUIRED
• CCNA, CCSA/SE, CCSP, CCIE, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL, CEH

1.1.5 EXPERIENCE
• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION
• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 TECHNICAL AND OTHER SKILLS
• Knowledge of ITIL, ISO27K will be beneficial

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, ****** orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today