Job Description
Full job description
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes.
Main Responsibilities: What you'll do
Enrollment
Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
Coordinate across different data sources to resolve outstanding enrollment applications and questions
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
Help manage a trouble ticket queue to track issues from initial report to resolution
Develop and implement enrollment SLAs to maintain client and customer satisfaction
Support
Provide weekly and monthly reporting on program support activity as needed
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
Other duties as assigned
Required Skills and Experience: What you need
Experience in a process management role and/or customer support
Excellent attention to detail and organization skills
Proven track record of managing multiple tasks simultaneously a big plus
An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
Fantastic written and verbal communication skills
Experience with MS Office, especially Excel
Experience reporting software bugs and support ticket management a big plus
Bachelor's degree (or extensive relevant experience)
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
EnergyHub is an Equal Opportunity Employer
EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [email protected].
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes.
Main Responsibilities: What you'll do
Enrollment
Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
Coordinate across different data sources to resolve outstanding enrollment applications and questions
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
Help manage a trouble ticket queue to track issues from initial report to resolution
Develop and implement enrollment SLAs to maintain client and customer satisfaction
Support
Provide weekly and monthly reporting on program support activity as needed
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
Other duties as assigned
Required Skills and Experience: What you need
Experience in a process management role and/or customer support
Excellent attention to detail and organization skills
Proven track record of managing multiple tasks simultaneously a big plus
An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
Fantastic written and verbal communication skills
Experience with MS Office, especially Excel
Experience reporting software bugs and support ticket management a big plus
Bachelor's degree (or extensive relevant experience)
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
EnergyHub is an Equal Opportunity Employer
EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [email protected].
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.
💡 Quick Summary
Seeking a career-building opportunity? The Enrollment Specialist position is now open for candidates interested in the Real Estate sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Real Estate is a plus.
