Enrolment Support Advisor
Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1+23... a beautiful place to live and work, surrounded by natural beauty and a mere +0 minutes north-east of Toronto. The College¿s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.
We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.
What We Offer:
Comprehensive Employee Benefits:
Excellent Benefits Package with Sun Life
CAAT Pension Plan
Generous Vacation Time
Employee Assistance Program
Commitment to Ongoing Learning & Development:
Paid Sabbaticals
Tuition Subsidy
Access to College Courses at a Nominal Fee
Development Programs for all Employee Groups
What This Position is About:
Reporting to the Manager, Client Services, the Enrolment Support Advisor provides front line/cross functional support to students (part-time and full-time), faculty and staff as they relate to Admissions, Financial Aid, Registration, Student Fees and Records Management. Monitors the customer support tools (e.g. CERB) and triages or processes requests for a variety of registrarial inquiries (including course add/drops, program withdrawals, exemptions, transfer credits, transcript requests, etc.). Provides information regarding College programs, policies/procedures, and responds to student inquiries regarding programs and services. Also performs outreach to prospective students at various stages in the enrolment process. On a rotating basis, the incumbent also provides front line Tier 1 support and advisory services within the Service Hub under the guidance of the Manager, College Services. Assists with key student recruitment events such as Open House, the Ontario College Information Fair and others. Occasional travel between campuses may be required to support front-line customer service initiatives.
Work Schedules:
This position has been designated as on-campus and is expected on-site 100% of the time.
For More Information:
For a complete job description, please refer to the document found here: Enrolment Support Advisor Job Description
Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out Life@Fleming.
What We Are Looking For:
Completion of a two year diploma in Business/Office Administration along with a minimum of three years of work experience:
Experience working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving own work.
Experience using computer application skills, including a large business system and various software applications ie. E-mail, word processing, spreadsheets, internet and ERP systems, preferably Peoplesoft.
Experience dealing with sensitive and confidential information and the F.O.I. Act relating to students from varying social, academic, economic and cultural backgrounds.
Demonstrated documentation and verification skills as they relate to records management and various financial assistance applications and loan documents.
Please Note: Support Staff
Internal candidates will receive first consideration in accordance with our Support Staff Collective Agreement during the internal posting period of five (5) days.
Equity, Diversity & Inclusion:
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any ****** orientation or gender identity to apply.
We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail HR@flemingcollege.ca.