Job Description
Responsibilities
Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning
Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities
Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement
Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
Contribute to team scalability through documentation, playbooks, and process optimization
Qualifications
4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment
Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
Experience working with large data sets to extract insights, drive decisions, and report on performance
Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred
Experience in startup or scale-up SaaS environments preferred
Exposure to enterprise software, analytics, or business intelligence solutions preferred
Attributes & Skills
Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution
Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks
Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams
Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives.
Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom
Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning
Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities
Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement
Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
Contribute to team scalability through documentation, playbooks, and process optimization
Qualifications
4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment
Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
Experience working with large data sets to extract insights, drive decisions, and report on performance
Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred
Experience in startup or scale-up SaaS environments preferred
Exposure to enterprise software, analytics, or business intelligence solutions preferred
Attributes & Skills
Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution
Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks
Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams
Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives.
Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom
💡 Quick Summary
Seeking a career-building opportunity? The Enterprise Customer Success ManagerNew position is now open for candidates interested in the Work from home Jobs sector. This role in Bideford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.