Job Description
Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2026 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2026. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2026 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2026 – Computer Software category and also recognized as Great Place to Work 2026-2026
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2026, among numerous other industry recognitions.
About the role
We are looking for a dynamic and strategic Product Design Lead to lead and manage our platform system teams while also driving cross-functional initiatives that establish best-in-class design and developer processes across the company.
This unique role combines the leadership of a systems-focused design manager—driving strategic and executional excellence in our design system, accessibility practices, foundational developer APIs and SDK, and shared product experiences—with the operational expertise of a DesignOps leader, crafting and optimizing systems that elevate the quality and efficiency of design and developer processes throughout the organization.
What you’ll do
Design System Leadership
Develop a vision for how design systems can accelerate innovation and improve our user experiences and collaboration with our product teams to make sure it’s solving the right problems
Develop and execute a vision for how design systems can drive innovation and enhance user experiences,
Establish tight collaboration with product teams to make sure it’s solving the right problems
Oversee the expansion and maintenance of a robust design system for the authoring experience, enabling consistency and efficiency across products.
Lead the development of a themable design system for end-user experiences that sets the benchmark for best-in-class UX for DAP.
Manage and mentor the Design System team and Accessibility practice, ensuring alignment with company goals and user needs.
Shared Platform Experiences Leadership
Strategically define and manage execution of scalable system designs for shared experiences across our products, including:
Element Detection: Powering no-code experiences across all products.
Configurations, User Management, and Admin Systems: Ensuring seamless, scalable functionality across platforms.
Diagnostics: Streamlining a customer testing system across our products
Design and Developer Experience and Operations
Drive adoption of design systems within product teams and ensure accessibility standards are seamlessly embedded into design and development workflows.
Collaborate with design, product, and engineering stakeholders to define and implement scalable engineering and design workflows and best practices.
Create and optimize tooling, communication frameworks, environments, sandboxes, and operational systems that improve design and developer experience and productivity.
Establish scalable processes for distributed design and developer teams and cross-functional initiatives, ensuring alignment and efficiency across the organization.
What We’re Looking For:
6–10 years of design experience, with a focus Design systems, UX, and Product design.
2+ years of leadership experience, managing design teams and/or operational functions.
Demonstrated hands-on leadership, actively involved in daily design decisions—this is not solely a people-management role.
Deep expertise in design systems, accessibility standards (e.g., WCAG), information architecture, and scalable system design across products.
Proven success in implementing design workflows, tools, and processes that improve team efficiency and quality.
Skills & Attributes
Strategic Vision: Ability to align design initiatives with broader business objectives.
Exceptional Communication: Skilled in influencing and collaborating with stakeholders across disciplines and levels and effectively telling the story of design’s success
User Advocacy: Adept at driving product design and UX decisions that center on user needs.
Influence and Buy-In: Proven ability to build trust with others to foster support for new processes and enhance existing workflows and understand team challenges and feedback
Process-Oriented: Able to work with ProductOps within the organization on shared operational initiatives
Data-driven: Able to identify key metrics, measure and provide evidence of Design and the Design Systems operational success
Why You’ll Love This Role:
A Systems-Minded Opportunity: Perfect for a leader passionate about improving design quality through scalable systems and processes.
Dual Focus: A unique chance to work at the intersection of system-focused product design and operational excellence.
Innovative Challenges: Be part of a team shaping the DAP category across multiple products, leading cutting-edge design projects.
Empowering Teams: Coach and mentor your team to thrive in a fast-paced, high-growth environment while driving innovation through human-centered design.
Impactful Work: Solve diverse, complex challenges that deliver real value to customers and drive business success.
Reporting Structure: This role reports directly to the Head of Product Research and Design.
#LI: #Onsite
#WorkType: #Onsite
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, ****** orientation, age, marital status, veteran status, or disability status
At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
Perks & Benefits (India)
Flexible Paid Time Off
Uncapped Incentives and Bonus plans
Competitive equity plans
Best-in class medical Insurance coverages.
Education Sponsorship
Free Lunch & Dinner Buffet
Doorstep Cab Drop Facility
Internal Job Transfer & global mobility programs
Scope to represent Whatfix at global events.
We also provide an opportunity for many employees (especially those in GTM teams) to travel to meet our global customers & prospects in-person.
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2026 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2026. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2026 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2026 – Computer Software category and also recognized as Great Place to Work 2026-2026
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2026, among numerous other industry recognitions.
About the role
We are looking for a dynamic and strategic Product Design Lead to lead and manage our platform system teams while also driving cross-functional initiatives that establish best-in-class design and developer processes across the company.
This unique role combines the leadership of a systems-focused design manager—driving strategic and executional excellence in our design system, accessibility practices, foundational developer APIs and SDK, and shared product experiences—with the operational expertise of a DesignOps leader, crafting and optimizing systems that elevate the quality and efficiency of design and developer processes throughout the organization.
What you’ll do
Design System Leadership
Develop a vision for how design systems can accelerate innovation and improve our user experiences and collaboration with our product teams to make sure it’s solving the right problems
Develop and execute a vision for how design systems can drive innovation and enhance user experiences,
Establish tight collaboration with product teams to make sure it’s solving the right problems
Oversee the expansion and maintenance of a robust design system for the authoring experience, enabling consistency and efficiency across products.
Lead the development of a themable design system for end-user experiences that sets the benchmark for best-in-class UX for DAP.
Manage and mentor the Design System team and Accessibility practice, ensuring alignment with company goals and user needs.
Shared Platform Experiences Leadership
Strategically define and manage execution of scalable system designs for shared experiences across our products, including:
Element Detection: Powering no-code experiences across all products.
Configurations, User Management, and Admin Systems: Ensuring seamless, scalable functionality across platforms.
Diagnostics: Streamlining a customer testing system across our products
Design and Developer Experience and Operations
Drive adoption of design systems within product teams and ensure accessibility standards are seamlessly embedded into design and development workflows.
Collaborate with design, product, and engineering stakeholders to define and implement scalable engineering and design workflows and best practices.
Create and optimize tooling, communication frameworks, environments, sandboxes, and operational systems that improve design and developer experience and productivity.
Establish scalable processes for distributed design and developer teams and cross-functional initiatives, ensuring alignment and efficiency across the organization.
What We’re Looking For:
6–10 years of design experience, with a focus Design systems, UX, and Product design.
2+ years of leadership experience, managing design teams and/or operational functions.
Demonstrated hands-on leadership, actively involved in daily design decisions—this is not solely a people-management role.
Deep expertise in design systems, accessibility standards (e.g., WCAG), information architecture, and scalable system design across products.
Proven success in implementing design workflows, tools, and processes that improve team efficiency and quality.
Skills & Attributes
Strategic Vision: Ability to align design initiatives with broader business objectives.
Exceptional Communication: Skilled in influencing and collaborating with stakeholders across disciplines and levels and effectively telling the story of design’s success
User Advocacy: Adept at driving product design and UX decisions that center on user needs.
Influence and Buy-In: Proven ability to build trust with others to foster support for new processes and enhance existing workflows and understand team challenges and feedback
Process-Oriented: Able to work with ProductOps within the organization on shared operational initiatives
Data-driven: Able to identify key metrics, measure and provide evidence of Design and the Design Systems operational success
Why You’ll Love This Role:
A Systems-Minded Opportunity: Perfect for a leader passionate about improving design quality through scalable systems and processes.
Dual Focus: A unique chance to work at the intersection of system-focused product design and operational excellence.
Innovative Challenges: Be part of a team shaping the DAP category across multiple products, leading cutting-edge design projects.
Empowering Teams: Coach and mentor your team to thrive in a fast-paced, high-growth environment while driving innovation through human-centered design.
Impactful Work: Solve diverse, complex challenges that deliver real value to customers and drive business success.
Reporting Structure: This role reports directly to the Head of Product Research and Design.
#LI: #Onsite
#WorkType: #Onsite
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, ****** orientation, age, marital status, veteran status, or disability status
At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
Perks & Benefits (India)
Flexible Paid Time Off
Uncapped Incentives and Bonus plans
Competitive equity plans
Best-in class medical Insurance coverages.
Education Sponsorship
Free Lunch & Dinner Buffet
Doorstep Cab Drop Facility
Internal Job Transfer & global mobility programs
Scope to represent Whatfix at global events.
We also provide an opportunity for many employees (especially those in GTM teams) to travel to meet our global customers & prospects in-person.
💡 Quick Summary
Seeking a career-building opportunity? The Enterprise Lead Product Design Manager position is now open for candidates interested in the Software Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
