Job Description
bp
Enterprise technology engineer
bp • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
Apply on LinkedIn
Apply on MYTAT
Apply on BeBee
Apply directly on Jobs.weekday.works
Apply on EduCativ
Job description
Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
The role of Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams.
The engineer would be responsible for fix support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.
The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with the best industry practices will be a crucial result of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a flawless delivery of key performance indicators.
The position also entails travels [less than 5%] and other Operating Entities in case of specific business requirements.
Below are some of the key responsibilities which may not be extensive in nature.
Responsibilities:
• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI’ metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers
Enterprise technology engineer
bp • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
Apply on LinkedIn
Apply on MYTAT
Apply on BeBee
Apply directly on Jobs.weekday.works
Apply on EduCativ
Job description
Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
The role of Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams.
The engineer would be responsible for fix support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.
The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with the best industry practices will be a crucial result of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a flawless delivery of key performance indicators.
The position also entails travels [less than 5%] and other Operating Entities in case of specific business requirements.
Below are some of the key responsibilities which may not be extensive in nature.
Responsibilities:
• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI’ metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers
💡 Quick Summary
Seeking a career-building opportunity? The Enterprise technology engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
