Job Description
Admin / Secretarial / Office Support Administration NSW - Sydney Permanent / Full Time
12/3/2026
Support and guidance from senior managers
A career that makes a difference! Help communities impacted by natural disaster
A positive and rewarding team culture
About Our Client:
Our client is a trusted provider of insurance repair and disaster recovery services, working with some of Australia’s leading insurers. Known for delivering reliable, high-quality outcomes, they value teamwork, innovation and customer satisfaction.
They are seeking a motivated and organised individual to join their team. Prior building experience is not essential, with full training provided for the right candidate.
About the Role:
In this role, you will support customers and partners as homes and businesses are repaired following events or disasters. You will manage insurance claims from allocation through to completion while coordinating emergency make safe works and repairs in line with KPIs and service standards.
You will liaise with property owners, insurers, trades and internal teams to ensure repairs are delivered safely, efficiently and to a high standard.
What You’ll Do
Receive and triage new job allocations, coordinating urgent make safe works with trades and stakeholders
Manage a portfolio of insurance building claims from allocation through to completion, ensuring KPI compliance
Respond to customer and partner enquiries via phone, email and system updates with clear and empathetic communication
Coordinate site assessments, trade bookings and external providers to keep repairs progressing on schedule
Review scopes of work, estimate costs, raise purchase orders and monitor trade reports and variations
Maintain accurate records, proactively progress claims and provide regular updates to customers
Resolve disputes or complaints professionally while maintaining high service standards
Support team collaboration and continuous improvement initiatives, particularly during surge events
Follow all health, safety and compliance requirements and report incidents when required
What We’re Looking For:
Previous experience in a customer service role or similar would be beneficial
Experience within the construction or insurance industry preferred
Strong verbal and written communication skills
Intermediate computer skills, including proficiency in Microsoft Word, Excel and Outlook
Positive and proactive attitude
Strong work ethic and high motivation
Ability to work well within a team environment
Ability to work under pressure and manage customer enquiries professionally
What You’ll Gain:
A supportive and inclusive team culture where you will feel valued and empowered
Support, training and guidance from experienced managers
Opportunities for career development and progression
Recognition and rewards for your hard work and contribution
This is a fantastic opportunity for someone looking to step into an exciting role where they can make a real impact. No previous experience in estimating or insurance? No problem, full training will be provided.
Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a criminal background check where required.
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12/3/2026
Support and guidance from senior managers
A career that makes a difference! Help communities impacted by natural disaster
A positive and rewarding team culture
About Our Client:
Our client is a trusted provider of insurance repair and disaster recovery services, working with some of Australia’s leading insurers. Known for delivering reliable, high-quality outcomes, they value teamwork, innovation and customer satisfaction.
They are seeking a motivated and organised individual to join their team. Prior building experience is not essential, with full training provided for the right candidate.
About the Role:
In this role, you will support customers and partners as homes and businesses are repaired following events or disasters. You will manage insurance claims from allocation through to completion while coordinating emergency make safe works and repairs in line with KPIs and service standards.
You will liaise with property owners, insurers, trades and internal teams to ensure repairs are delivered safely, efficiently and to a high standard.
What You’ll Do
Receive and triage new job allocations, coordinating urgent make safe works with trades and stakeholders
Manage a portfolio of insurance building claims from allocation through to completion, ensuring KPI compliance
Respond to customer and partner enquiries via phone, email and system updates with clear and empathetic communication
Coordinate site assessments, trade bookings and external providers to keep repairs progressing on schedule
Review scopes of work, estimate costs, raise purchase orders and monitor trade reports and variations
Maintain accurate records, proactively progress claims and provide regular updates to customers
Resolve disputes or complaints professionally while maintaining high service standards
Support team collaboration and continuous improvement initiatives, particularly during surge events
Follow all health, safety and compliance requirements and report incidents when required
What We’re Looking For:
Previous experience in a customer service role or similar would be beneficial
Experience within the construction or insurance industry preferred
Strong verbal and written communication skills
Intermediate computer skills, including proficiency in Microsoft Word, Excel and Outlook
Positive and proactive attitude
Strong work ethic and high motivation
Ability to work well within a team environment
Ability to work under pressure and manage customer enquiries professionally
What You’ll Gain:
A supportive and inclusive team culture where you will feel valued and empowered
Support, training and guidance from experienced managers
Opportunities for career development and progression
Recognition and rewards for your hard work and contribution
This is a fantastic opportunity for someone looking to step into an exciting role where they can make a real impact. No previous experience in estimating or insurance? No problem, full training will be provided.
Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a criminal background check where required.
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💡 Quick Summary
Seeking a career-building opportunity? The Entry Level Admin Coordinator position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.