Entry Level Insurance - Inbound Retention

Located in Parramatta CBD - close to public transport, shopping and cafes
Full time permanent opportunities with hybrid flexibility
Begin a career in a stable industry where you are making a difference to Australians!
3-4 months of training provided in modern state of the art office
Hours are Monday to Friday, between 9.00am - 6.00pm
Start date: October 2024

About The Company

Our client is Australia's largest not for profit private health insurance provider. With countless years in Australia, they continue to deliver more benefits to their members and have members at the forefront of their mind, making health care understandable, affordable, high quality and customer centric.

About The Role

This is a permanent full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader. You will be responsible for for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
Deliver exceptional service by demonstrating members needs are understood and handled
Work towards KPIs and service targets and ensure adherence to compliance

Your Skills & Experience

Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
Excellent written and verbal communication skills
Problem-solving skills whilst working under pressure
Ability to work well within a team
Passion for serving customers

Benefits & Rewards

Guaranteed 9.5% shift loading on top of your salary package
Flexibility with hybrid work from home structure
Comprehensive training and development
Discounts across all products
Dynamic, vibrant & passionate team who celebrate the small and large wins together
Reward & recognition programs with long term career prospects

If this sounds like you, hit apply now or please email [email protected] or [email protected] with your updated CV.

NB. Must be Australian Citizen or P.R.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.