Job Description
Full job description
Twig New York is a lifestyle product design company where a passion for aesthetics meets an obsession with quality. Founded in New York in 2014, we began with our own brand, Twig New York, and have since grown into a multi-brand distribution company.
Today, we represent high-end tableware brands including Prouna and Hankook Chinaware in the U.S. and Canada. We also operate the official U.S. retail online store for the stationery brands Paperways and L'apres Midi, and have recently soft-launched our own online/offline select store, August Dept.
Our work spans product design, branding, wholesale distribution, retail operations, and e-commerce.
About the Role
We are seeking an Entry-Level Operations Assistant to support day-to-day operation and administrative tasks at a growing lifestyle retail brand. This is a part-time, hands-on position ideal for someone starting their career in brand, retail, or e-commerce operations and looking for a stable role with clear responsibilities and training provided.
You will work closely with the Operations team to support core workflows that keep the business running smoothly. As a small team, you will be involved in multiple areas of daily operations, gaining practical, real-world experience in retail and wholesale processes.
Responsibilities
Operations, Order, Administrative Support
Support data entry and system updates related to orders, inventory, and daily operations
Process orders across multiple channels, including the online store, retail partners, and showroom POS
Enter and maintain order and inventory data accurately in the warehouse and internal systems
Organize and enter purchase order (PO) details into internal systems
Assist with invoice drafts and order-related documentation
Update order status logs, trackers, and internal records
Support basic POS-related tasks, including order entry and reconciliation
Support basic customer service tasks related to orders and fulfillment, as needed
Assist with resolving minor order or inventory issues in coordination with the Operations team
Update and upload product details across internal systems and sales channels
Organize and maintain operational assets such as product photos, sales sheets, catalogs, emails, and internal documents
Inventory, Samples & Stockroom Support
Assist with stockroom organization and inventory maintenance
Receive and review incoming products for quantity and condition
Support sample management, including organizing, tracking, and fulfilling product samples
Help maintain accurate inventory records across systems
Support general operational needs as required in a small team environment
Events & Tradeshows
Support tradeshows, events, sample sales, and pop-ups when applicable
Assist with preparation, organization, and on-site operational support as part of a collaborative team
Requirements
Fluent in English
Basic Korean is a plus, but not required (for communication with partners/vendors in Korea)
Basic Microsoft Office and Google Workspace skills
Eligible to work in the U.S. (U.S. citizenship or Green Card required)
2–4 years of college completed, or currently enrolled students
Detail-oriented and comfortable with repetitive, accuracy-focused tasks
Reliable, organized, and able to follow established processes
Comfortable with light physical tasks such as lifting boxes and organizing shelves
Able to work independently under supervision in a small team setting
Schedule & Compensation
Hourly rate: $17–18/hour, depending on experience
15–25 hours per week / 2-4 days per week
Flexible schedule
On-site role at our office in Long Island City, NY
Who This Role Is For
Recent graduates or individuals starting a career in brand, retail or e-commerce
Candidates seeking a stable, part-time operations or administrative role
Detail-oriented individuals who enjoy structured, hands-on work
Those interested in learning how retail and wholesale operations function behind the scenes
Job Types: Part-time, Contract, Temporary, Internship
Pay: $17.00 - $18.00 per hour
Benefits:
Employee discount
Flexible schedule
Application Question(s):
How long would you be able to commit to this role?
Language:
Korean (Preferred)
English (Required)
Ability to Commute:
Long Island City, NY 11101 (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person
Twig New York is a lifestyle product design company where a passion for aesthetics meets an obsession with quality. Founded in New York in 2014, we began with our own brand, Twig New York, and have since grown into a multi-brand distribution company.
Today, we represent high-end tableware brands including Prouna and Hankook Chinaware in the U.S. and Canada. We also operate the official U.S. retail online store for the stationery brands Paperways and L'apres Midi, and have recently soft-launched our own online/offline select store, August Dept.
Our work spans product design, branding, wholesale distribution, retail operations, and e-commerce.
About the Role
We are seeking an Entry-Level Operations Assistant to support day-to-day operation and administrative tasks at a growing lifestyle retail brand. This is a part-time, hands-on position ideal for someone starting their career in brand, retail, or e-commerce operations and looking for a stable role with clear responsibilities and training provided.
You will work closely with the Operations team to support core workflows that keep the business running smoothly. As a small team, you will be involved in multiple areas of daily operations, gaining practical, real-world experience in retail and wholesale processes.
Responsibilities
Operations, Order, Administrative Support
Support data entry and system updates related to orders, inventory, and daily operations
Process orders across multiple channels, including the online store, retail partners, and showroom POS
Enter and maintain order and inventory data accurately in the warehouse and internal systems
Organize and enter purchase order (PO) details into internal systems
Assist with invoice drafts and order-related documentation
Update order status logs, trackers, and internal records
Support basic POS-related tasks, including order entry and reconciliation
Support basic customer service tasks related to orders and fulfillment, as needed
Assist with resolving minor order or inventory issues in coordination with the Operations team
Update and upload product details across internal systems and sales channels
Organize and maintain operational assets such as product photos, sales sheets, catalogs, emails, and internal documents
Inventory, Samples & Stockroom Support
Assist with stockroom organization and inventory maintenance
Receive and review incoming products for quantity and condition
Support sample management, including organizing, tracking, and fulfilling product samples
Help maintain accurate inventory records across systems
Support general operational needs as required in a small team environment
Events & Tradeshows
Support tradeshows, events, sample sales, and pop-ups when applicable
Assist with preparation, organization, and on-site operational support as part of a collaborative team
Requirements
Fluent in English
Basic Korean is a plus, but not required (for communication with partners/vendors in Korea)
Basic Microsoft Office and Google Workspace skills
Eligible to work in the U.S. (U.S. citizenship or Green Card required)
2–4 years of college completed, or currently enrolled students
Detail-oriented and comfortable with repetitive, accuracy-focused tasks
Reliable, organized, and able to follow established processes
Comfortable with light physical tasks such as lifting boxes and organizing shelves
Able to work independently under supervision in a small team setting
Schedule & Compensation
Hourly rate: $17–18/hour, depending on experience
15–25 hours per week / 2-4 days per week
Flexible schedule
On-site role at our office in Long Island City, NY
Who This Role Is For
Recent graduates or individuals starting a career in brand, retail or e-commerce
Candidates seeking a stable, part-time operations or administrative role
Detail-oriented individuals who enjoy structured, hands-on work
Those interested in learning how retail and wholesale operations function behind the scenes
Job Types: Part-time, Contract, Temporary, Internship
Pay: $17.00 - $18.00 per hour
Benefits:
Employee discount
Flexible schedule
Application Question(s):
How long would you be able to commit to this role?
Language:
Korean (Preferred)
English (Required)
Ability to Commute:
Long Island City, NY 11101 (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Entry-Level Operations & Administrative Assistant (Brand & Retail) – Part-Time position is now open for candidates interested in the Retail & Wholesale sector. This role in Long Island City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
