Job Description
Position Overview
Job Title: SMTP SME / Operations Specialist
Location: Pune
Role Description
The EPC Service Operations team are responsible for the day to day support of the end users platform for the banks global Email, Productivity and Collaboration environment. Working closely with the other platform towers, such as mobility, desktop, voice systems, email, collaboration, unified communications and audio visual.
The main tasks of the SMTP SME / Operations Specialist is the daily operation and maintenance of the SMTP backbone and associated Infrastructure. Analyzing issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements and automation within the environment and running reports and attending meetings.
What We’ll Offer You
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
You Key Responsibilities
• Management and support of the Email environment, mixture of vendor managed and on-premises.
• Attending meetings such as Operational, Capacity etc… and taking ownership for actions.
• Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles.
• Experience in Agile and associated tool sets
• Knowledge and/or exposure to SRE (Site Reliability Engineering) principles & practice
• Follow all guidelines and controls for each process to ensure compliance and quality.
• Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end to end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
• Provide input and contribute in any and all product or service related audits.
• Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
• Identify risks, issues and product defects related to applications and/or services and drive their resolution.
• Ability to work remotely for DR and BCM events.
• Working with internal Teams and external Vendors
• Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
• Ensure regular activity such as patching and backups is completing successfully
• Raise and implement changes for both your own tasks and those from Engineering
• Act as the point of contact for vendor supported Exchange environment for escalations
• Sanity check any changes to the environments
• Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
• Implementation of new initiatives handed across from Engineering
• Troubleshooting in-house developed scripts
• Produce process documentation and Knowledge base articles and "how to" guides
• People skills
• Transparent Team Work
• Structured upward & downward communication
• Training skills
• Communication skills
• Good command in English
• Ability to work with diverse global teams
• Strong written and verbal communication skills.
• Effective Multitasking and reporting
• Ability to learn new skills through self-learning
Your Skills & Experience
• Experience of 8+ years working (of which 3 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platforms)
• Technical Skills
• Proofpoint Configuration and Administration (On Premises Design)
• Experience managing Proofpoint Sentrion appliances
• Experience administering Proofpoint Email Protection (TAP/TRAP)
• SMIME email encryption gateways using totemo
• Email distribution list manager open source using Mailman
• Proven experience with Unix/Linux Operating Systems (SuSE Linux, RedHat and/or CentOS )
• IMAP service using Cyrus
• Proven experience with Unix scripting languages (Perl, shell, Python)
• Microsoft Exchange Configuration and Administration (On Premises, Hybrid & Exchange-Online)
• Proven experience with TCP/IP networking
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
• Familiarization with SDLC tools and processes
• Technical Skills Non-essential
• O365 additional applications – SharePoint Online, OneDrive for Business and MSOffice for O365 & Mobility solutions
• Proven experience with PowerShell
• Virtual Data Rooms
• DocuSign
Education/Certification
• Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
• Previous experience on working in Email service environment
• Certifications: in SMTP/Unix/Linux/Proofpoint system administration.
• ITIL V3 foundation certification (preferred)
How We’ll Support You
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about diversity and inclusion at Deutsche Bank
Job Title: SMTP SME / Operations Specialist
Location: Pune
Role Description
The EPC Service Operations team are responsible for the day to day support of the end users platform for the banks global Email, Productivity and Collaboration environment. Working closely with the other platform towers, such as mobility, desktop, voice systems, email, collaboration, unified communications and audio visual.
The main tasks of the SMTP SME / Operations Specialist is the daily operation and maintenance of the SMTP backbone and associated Infrastructure. Analyzing issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements and automation within the environment and running reports and attending meetings.
What We’ll Offer You
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
You Key Responsibilities
• Management and support of the Email environment, mixture of vendor managed and on-premises.
• Attending meetings such as Operational, Capacity etc… and taking ownership for actions.
• Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles.
• Experience in Agile and associated tool sets
• Knowledge and/or exposure to SRE (Site Reliability Engineering) principles & practice
• Follow all guidelines and controls for each process to ensure compliance and quality.
• Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end to end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
• Provide input and contribute in any and all product or service related audits.
• Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
• Identify risks, issues and product defects related to applications and/or services and drive their resolution.
• Ability to work remotely for DR and BCM events.
• Working with internal Teams and external Vendors
• Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
• Ensure regular activity such as patching and backups is completing successfully
• Raise and implement changes for both your own tasks and those from Engineering
• Act as the point of contact for vendor supported Exchange environment for escalations
• Sanity check any changes to the environments
• Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
• Implementation of new initiatives handed across from Engineering
• Troubleshooting in-house developed scripts
• Produce process documentation and Knowledge base articles and "how to" guides
• People skills
• Transparent Team Work
• Structured upward & downward communication
• Training skills
• Communication skills
• Good command in English
• Ability to work with diverse global teams
• Strong written and verbal communication skills.
• Effective Multitasking and reporting
• Ability to learn new skills through self-learning
Your Skills & Experience
• Experience of 8+ years working (of which 3 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platforms)
• Technical Skills
• Proofpoint Configuration and Administration (On Premises Design)
• Experience managing Proofpoint Sentrion appliances
• Experience administering Proofpoint Email Protection (TAP/TRAP)
• SMIME email encryption gateways using totemo
• Email distribution list manager open source using Mailman
• Proven experience with Unix/Linux Operating Systems (SuSE Linux, RedHat and/or CentOS )
• IMAP service using Cyrus
• Proven experience with Unix scripting languages (Perl, shell, Python)
• Microsoft Exchange Configuration and Administration (On Premises, Hybrid & Exchange-Online)
• Proven experience with TCP/IP networking
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
• Familiarization with SDLC tools and processes
• Technical Skills Non-essential
• O365 additional applications – SharePoint Online, OneDrive for Business and MSOffice for O365 & Mobility solutions
• Proven experience with PowerShell
• Virtual Data Rooms
• DocuSign
Education/Certification
• Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
• Previous experience on working in Email service environment
• Certifications: in SMTP/Unix/Linux/Proofpoint system administration.
• ITIL V3 foundation certification (preferred)
How We’ll Support You
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about diversity and inclusion at Deutsche Bank
💡 Quick Summary
Seeking a career-building opportunity? The EPC Service Operations | Technology Service Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.