Job Description
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Support Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules
Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations
Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner
Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications
On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays.
Develop, support and maintain all required documents and other system documentation.
Contribute to the development of testing scripts and materials
Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Qualifications
Required
Must be Epic Certified in either Grand Central or Cadence
3+ years with Epic Support (L2 Support)
5+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
Strong Epic experience in troubleshooting, system maintenance, and standard change requests
Have excellent documentation and verbal skills
Willingness to work on an on-call schedule for evenings and weekends, holidays based on on-call rotation schedule
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Nice to have Epic Certification in other modules
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97000 to $107000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Work you'll do/Responsibilities
Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules
Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations
Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner
Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications
On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays.
Develop, support and maintain all required documents and other system documentation.
Contribute to the development of testing scripts and materials
Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Qualifications
Required
Must be Epic Certified in either Grand Central or Cadence
3+ years with Epic Support (L2 Support)
5+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
Strong Epic experience in troubleshooting, system maintenance, and standard change requests
Have excellent documentation and verbal skills
Willingness to work on an on-call schedule for evenings and weekends, holidays based on on-call rotation schedule
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Nice to have Epic Certification in other modules
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97000 to $107000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
💡 Quick Summary
Seeking a career-building opportunity? The Epic Support Analyst position is now open for candidates interested in the Helper Jobs sector. This role in Connecticut offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
