Job Description
Equipment Service Technician (EST - Hi Tech)
Ottawa, ON
Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:
“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.
WHY US
You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.
THE POSITION
The Equipment Service Technician (EST - Hi Tech) is responsible for:
The majority of your time will be spent supporting the sales organization through your knowledge and expertise of high-technology requirements. This includes, but is not limited to:
Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment
Involvement in installation projects as of the start
Be present in the pre-sale environment
Meet customers with the FSC’s and ESS’s to understand high-tech needs and make recommendations
On-site visits are often required to properly assess the project scope;
Prepare and present quotes/proposals related to all high-tech requirements
Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction
Reinforce the high-tech equipment protocol
Provides a high level of technical support and maintenance on PC’s and their peripherals
Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software
Troubleshoot, analyze and resolve client’s technical problems
Train, aid and support dental office end users with software applications to help them run an efficient dental practice
Install software, provide support and installation software upgrades
Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging
Evaluate the efficiency of the system installed or repaired
Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto
In addition to the key responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Discretion:
This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties
Supervision:
This position reports to the Service, Hi-Tech or Branch Operations Manager
Assignments are periodically checked for progress by the immediate supervisor and/or executive committee
Physical Activities:
Frequent exposure to customers; handling of queries and calls
Frequent travel – approximately 2 overnight stays per month
Heavy unpacking, lifting, moving and packing of products (up to 100lbs) is required
This position utilizes typical office equipment
This position will be working at customers’ sites or in shop utilizing typical shop tools
Exposure to electrical pressurized air and hot water during repair of equipment
THE QUALIFICATIONS
Education:
Bachelor's degree in computer information systems, data processing or computer science
Willing to take company training courses as required
Experience:
3 years’ of experience in a Service/Equipment environment in the Dental Industry
Those who have a background in business management or a closely related field are preferred
Strong interpersonal skills and business acumen
Specialized Knowledge and Skills:
Microsoft Outlook, Word, Excel, Telephone / Voice Mail
Strong understanding of Windows and Windows applications
Excellent communication skills; ability to effectively support clients over the telephone
Excellent analytical ability to troubleshoot and resolve technical issues
Troubleshooting and installing various peripherals including printers, scanners, multimedia, video and USB connected devices
Other:
Must be flexible to work the necessary hours to complete a task successfully and efficiently
Must be able to handle stressful situations in a calm, professional manner
Frequent exposure to customers; handling of queries and calls
Proven time management and organizational skills, with experience in a fast paced environment
WHAT DOES INCLUSION MEAN AT HENRY SCHEIN
INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.
At Henry Schein, we believe that an integrated approach to our inclusion ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society.
Are you ready to disrupt the status quo and #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.
Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Application question(s):
Please advise your salary expectations.
What types of installations, repairs, or system setups have you done in past roles?
Can you walk me through your experience working with technical equipment, systems, or hardware, and the kinds of issues you’ve been responsible for solving?
Work Location: On the road
Ottawa, ON
Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:
“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.
WHY US
You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.
THE POSITION
The Equipment Service Technician (EST - Hi Tech) is responsible for:
The majority of your time will be spent supporting the sales organization through your knowledge and expertise of high-technology requirements. This includes, but is not limited to:
Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment
Involvement in installation projects as of the start
Be present in the pre-sale environment
Meet customers with the FSC’s and ESS’s to understand high-tech needs and make recommendations
On-site visits are often required to properly assess the project scope;
Prepare and present quotes/proposals related to all high-tech requirements
Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction
Reinforce the high-tech equipment protocol
Provides a high level of technical support and maintenance on PC’s and their peripherals
Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software
Troubleshoot, analyze and resolve client’s technical problems
Train, aid and support dental office end users with software applications to help them run an efficient dental practice
Install software, provide support and installation software upgrades
Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging
Evaluate the efficiency of the system installed or repaired
Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto
In addition to the key responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Discretion:
This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties
Supervision:
This position reports to the Service, Hi-Tech or Branch Operations Manager
Assignments are periodically checked for progress by the immediate supervisor and/or executive committee
Physical Activities:
Frequent exposure to customers; handling of queries and calls
Frequent travel – approximately 2 overnight stays per month
Heavy unpacking, lifting, moving and packing of products (up to 100lbs) is required
This position utilizes typical office equipment
This position will be working at customers’ sites or in shop utilizing typical shop tools
Exposure to electrical pressurized air and hot water during repair of equipment
THE QUALIFICATIONS
Education:
Bachelor's degree in computer information systems, data processing or computer science
Willing to take company training courses as required
Experience:
3 years’ of experience in a Service/Equipment environment in the Dental Industry
Those who have a background in business management or a closely related field are preferred
Strong interpersonal skills and business acumen
Specialized Knowledge and Skills:
Microsoft Outlook, Word, Excel, Telephone / Voice Mail
Strong understanding of Windows and Windows applications
Excellent communication skills; ability to effectively support clients over the telephone
Excellent analytical ability to troubleshoot and resolve technical issues
Troubleshooting and installing various peripherals including printers, scanners, multimedia, video and USB connected devices
Other:
Must be flexible to work the necessary hours to complete a task successfully and efficiently
Must be able to handle stressful situations in a calm, professional manner
Frequent exposure to customers; handling of queries and calls
Proven time management and organizational skills, with experience in a fast paced environment
WHAT DOES INCLUSION MEAN AT HENRY SCHEIN
INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.
At Henry Schein, we believe that an integrated approach to our inclusion ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society.
Are you ready to disrupt the status quo and #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.
Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Application question(s):
Please advise your salary expectations.
What types of installations, repairs, or system setups have you done in past roles?
Can you walk me through your experience working with technical equipment, systems, or hardware, and the kinds of issues you’ve been responsible for solving?
Work Location: On the road
💡 Quick Summary
Seeking a career-building opportunity? The Equipment Service Technician (EST - Hi Tech) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.