Job Description
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. Paytm payment gateway enables lakhs of offline merchants to offer world class frictionless payment experience to their customers.
Expectations/ Requirements:
Candidates required for managing premium offline account merchant portfolios on EDC, SB, QR and Lending where below attributes are desired
Sales through Service model > Build relationships with 1000 assigned merchants, ensure they know you 1-1, assist in any kind of service resolution pan-Paytm, you will be the face of Paytm for the merchant, and then cross sell and deepen thus driving sales volume
Build merchant relationships through engagement, assistance and timely response to queries.
Resolve and troubleshoot complex service issues.
Winback of merchants who have been non-transacting
Prior experience in handling offline merchants on EDC,SB, lending, PG portfolio Engage, deepen, retain and grow book.
Knowledge of payment and lending products and processes Cross sell through engagement and deepening
Go Getter Attitude, Higher service orientation, sensitive relationship management,
Able to Drive Business to Paytm despite Competition
Superpowers/ Skills that will help you succeed in this role:
Relevant 1-2 Years of experience in Payments Domain or Similar Industry experience is preferred.
Good Oral and Written Communication Skills are a must.
Having sales,service & merchant handling experience
Having led Revenue Targets through Farming
Proactively able to reaching out to merchants over calls is required
Education Qualification:
Graduate & Above.
Why join us:
We give immense opportunities to make a difference, and have a great time doing that.You are challenged and encouraged here to do meaning work for yourself and customers/clients We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer.
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Walkin Dates - 15th & 17th March 2026 ,
Timing: 2pm to 6 pm
Venue - Skymark one, tower D, sector +8, Noida
Hr Spoc: Gurpreet Kaur
Must Carry Hard copy of Resume.
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. Paytm payment gateway enables lakhs of offline merchants to offer world class frictionless payment experience to their customers.
Expectations/ Requirements:
Candidates required for managing premium offline account merchant portfolios on EDC, SB, QR and Lending where below attributes are desired
Sales through Service model > Build relationships with 1000 assigned merchants, ensure they know you 1-1, assist in any kind of service resolution pan-Paytm, you will be the face of Paytm for the merchant, and then cross sell and deepen thus driving sales volume
Build merchant relationships through engagement, assistance and timely response to queries.
Resolve and troubleshoot complex service issues.
Winback of merchants who have been non-transacting
Prior experience in handling offline merchants on EDC,SB, lending, PG portfolio Engage, deepen, retain and grow book.
Knowledge of payment and lending products and processes Cross sell through engagement and deepening
Go Getter Attitude, Higher service orientation, sensitive relationship management,
Able to Drive Business to Paytm despite Competition
Superpowers/ Skills that will help you succeed in this role:
Relevant 1-2 Years of experience in Payments Domain or Similar Industry experience is preferred.
Good Oral and Written Communication Skills are a must.
Having sales,service & merchant handling experience
Having led Revenue Targets through Farming
Proactively able to reaching out to merchants over calls is required
Education Qualification:
Graduate & Above.
Why join us:
We give immense opportunities to make a difference, and have a great time doing that.You are challenged and encouraged here to do meaning work for yourself and customers/clients We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer.
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Walkin Dates - 15th & 17th March 2026 ,
Timing: 2pm to 6 pm
Venue - Skymark one, tower D, sector +8, Noida
Hr Spoc: Gurpreet Kaur
Must Carry Hard copy of Resume.
💡 Quick Summary
Seeking a career-building opportunity? The ERM| Associate|Senior Associate position is now open for candidates interested in the Bank Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
