Responsibilities:

· Develop and nurture relationships with existing clients, serving as their primary point of contact for all event-related inquiries and requests.

· Manage existing client accounts, proactively engaging with clients to understand their event objectives, preferences, and feedback, ensuring prime delivery.

· Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.

· Regularly interact with clients through telephone calls, email communications, or face-to-face meetings.

· Respond to client inquiries in a timely and professional manner.

· Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities.

· Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities.

· Manage all pre- and post-event operations and pre-post P&L’s to ensure outstanding and unforgettable events are delivered.

· Operational role such as connecting with Vendors, Negotiation and Budgeting plans

Major Skills:

· Leadership Skills.

· Excellent presentation skills.

· Excellent communication, both written and verbal.

· Good listening skills.

· The ability to work efficiently under pressure.

· Excellent organizational and time management skills.

· Strong analytical and problem-solving skills.

· Exceptional customer service skills.

· Team collaboration.

Requirements:

· Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.

· Proven 4 years’ experience in Client Service, preferably within the events industry.

· Strong interpersonal skills.

· Strategic thinking and problem-solving skills, with a proactive approach to client service.

· Availability to work flexible hours, including evenings and weekends, as needed.

· Willingness to travel for client meetings and events