Event Experience Manager

• *Job Overview:**

We are seeking an experienced professional to manage client relationships and ensure their success with our innovative event management solutions. The ideal candidate will drive client satisfaction and retention within a rapidly growing team.

Key Responsibilities:

• Develop and maintain trusted relationships with key clients to ensure their satisfaction

• Act as the primary point of contact for client queries and concerns, providing prompt solutions

• Coordinate with internal teams to align client initiatives

• Oversee client onboarding processes for seamless transitions to our solutions

• Monitor client activity and analyze performance to identify areas of improvement or success

• Identify opportunities for cross-selling and up-selling our services to clients

• Gather feedback from clients to enhance product offerings and client experiences

Required Skills and Qualifications:

• Customer Relationship Management: Essential for ensuring client satisfaction and fostering long-term partnerships

• Excellent communication skills for conveying complex information and solutions to clients

• Strong problem-solving abilities to address and resolve client issues efficiently and creatively

• Proven account management experience to oversee client accounts and maintain strong bonds

• Experience in client onboarding for seamless integration into our systems and solutions

• Analytical skills for data analysis to identify trends and inform decision-making processes