Leading Catering & Events Teams

Demonstrates self-confidence, energy and enthusiasm.

Understands how to manage in a culturally diverse work environment.

Uses problem solving methodology for decision making and follow up.

Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Managing Catering & Events Operations

Interacts with other catering employees, customers and guests, vendors and suppliers.

Demonstrates knowledge of all departments within the property.

Communicates group needs to various departments within the property.

Prompts handling of all inquiries within market and parameters.

Creates written and verbal presentations effectively.

Meet with the Chef prior to function to verify arrangements and to observe the quality of the food presentation.

Meet with clients to plan their functions and highlight features of facility as well as available services.

Ensuring Exceptional Customer Service

Communicates all details of catering events to operating departments and customers.

Manages the quality process in areas of customer service and employee satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

Qualifies business and tracks leads.

Solicits and books meetings, conferences and catered corporate and social events.

Finalizes and upsells catering arrangements for group / convention business.

Negotiates and markets to drive sales and create profits.

Identifies customer needs and all sales opportunities which ensure successful catering events.

Conducting Human Resources Activities

Provides constructive coaching and counseling to employees.

Directs the development, training, and mentoring of employees.

Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

Motivates and provides a work environment in which employees are productive.

Listens and responds to employee's needs.

Manages group or interpersonal conflict situations effectively.

Develops and manages hourly employees.

Adheres to EEO and AA policies.

MANAGEMENT COMPETENCIES

Leadership

Adaptability

Communication

Problem Solving and Decision Making

Professional Demeanor

Managing Execution

Building and Contributing to Teams

Driving for Results

Planning and Organizing

Building Relationships

Coworker Relationships

Customer Relationships

Global Mindset

Generating Talent and Organizational Capability

Organizational Capability

Talent Management

Learning and Applying Professional Expertise

Applied Learning

Business Acumen

Technical Acumen

Event Planning

Food Production and Presentation

Event Services

Basic Competencies

Basic Computer Skills

Mathematical Reasoning

Oral Comprehension

Reading Comprehension

Writing