About BuyerForesight :

BuyerForesight is a global, end-to-end demand generation agency that empowers businesses to better engage prospects through data-driven intelligence and a conversation-centric approach to selling.

We are changing the face of demand generation by adopting audience-based marketing principles to drive event, ecosystem, and community-led growth for companies globally.

We host over 1,000 programs yearly across the globe. Headquartered in Singapore, we have a presence in the US, India, Netherlands, Australia, UK and UAE

Job Location- Kolkata(Preferred) or Remote in India

About the role :

We are looking for a Concierge Hub Operations Manager who will be a part of the BuyerForesight Events Concierge (BEC) Team managing two broad areas of R&D and event planning within the Concierge Hub.

BEC plays a crucial role in delivering exceptional experiences and enhancing the overall satisfaction of BuyerForesight clients and participants at every event program hosted by BuyerForesight.

As a Concierge Event Operations Manager, you will play a pivotal role in ensuring the efficient and effective operation of the concierge department.

Responsibilities

The primary responsibility is to ensure the smooth functioning of all subdivisions within the concierge department. This involves maintaining quality standards, identifying potential issues early on, implementing contingency plans, monitoring team performance, managing activities, while overseeing profit and loss, and fostering relationships with vendors and partners.

1. Quality Assurance :

a. Conduct regular quality assessments across all segments of the concierge function and ensuring accuracy and recency of the information

b. Develop and maintain quality standards and protocols as per the defined SLA

c. Provide feedback and training to team members d. Collaborate with stakeholders to implement improvements

2. Team Management

a. Monitor and analyze key performance indicators (KPIs) related to concierge activities

b. Identify trends and patterns in activity data that signal opportunities for efficiency improvements and develop strategies accordingly

c. Implement those strategies to streamline processes and maximize productivity

d. Conduct performance reviews and provide constructive feedback for professional development By overseeing quality standards, anticipating and addressing potential issues, managing team performance, and fostering partnerships, you will contribute to the overall success and profitability of the company.

He / She will have previous experience working in a concierge / event experience or hospitality management role. Given the evolving nature of our business, we rely on our associates for flexibility and foresight while maintaining confidences related to high-level processes and operations.

You Should Have :
• 8-10 years of experience in Concierge services, hospitality management, event management or travel / event operations.
• Ability to work with a global requirement in multiple time zones with a multi-cultural team and a high-pressure environment.
• Google Workspace / Drive, Zoom Conference & Microsoft office proficiency
• Have an analytical mind and form insights based on every data point gathered
• Managed minimum 5 people