Event Mgmt. – EUS + Service Desk L2

1. Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk – Competent to Expert

2. Knowledge of process/ domain managed– Competent to Expert

External

RCP, Vendors, IT Service Providers

1. Follow up with concerned team to resolve out of scope issues for quick resolution to achieve customer satisfaction

Role Requirements

Educational Qualifications

· BSC / BE or equivalent. Degree in IT would be preferable

Experience (Type & Nature)

· Minimum 1-3 years of experience with Service desk support

· Excellent knowledge of customer handling and phone etiquette

· Prior knowledge to incident and problem management

Skills & Technical Competencies

· Client Centricity

· Execution Excellence

· Passion for Result

· Ability to manage and prioritize tasks efficiently

· Readiness to demonstrate a proactive attitude

· Excellent verbal and written communication skills

For more details:

isha.kodilkar@ithpl.com

+225XXXXXX