Job Description
Key Responsibilities
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized process
- Event management of cases wherever applicable for all Cases defined with specific priorities and severities.
- Escalation management for customers who log cases only through access teams wherever applicable.
- Excellent communication skills (Global) - Critical Requirement
- We can look at fresher also with any graduation. We are open to take Diploma holders as well with few years of experience.
• Salary: ₹300,000.00 per year
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
• Experience:
- total work: 1 year (preferred)
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized process
- Event management of cases wherever applicable for all Cases defined with specific priorities and severities.
- Escalation management for customers who log cases only through access teams wherever applicable.
- Excellent communication skills (Global) - Critical Requirement
- We can look at fresher also with any graduation. We are open to take Diploma holders as well with few years of experience.
• Salary: ₹300,000.00 per year
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
• Experience:
- total work: 1 year (preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Event Monitoring position is now open for candidates interested in the Event Management Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.