Job Description
Position: Event Supervisor
Location: Scotiabank Arena
Shifts: Will Vary
Hourly Rate: $20-$22/hour
The Event Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Event Supervisor works closely with fellow team members, the Account Manager, the Operations Manager, and/or the Shift Supervisor to ensure that quality and safety standards are met at all times, as well as adhering to state and local laws.
Key Responsibilities
Provide positive customer service experiences for all Impark customers and clients
Ensure location is operated and maintained to Impark’s company standards
Assist customers with meters
Direct customers into parking facilities
Process refunds
Provide information to customers on long term parking options
Process cash transactions and deposits
Daily site inspections and equipment checks
Maintenance of site system software
Correspondence and communication with all company departments as needed.
Reporting and requesting of equipment servicing/repairs
Work outdoors, exposed to all weather conditions
Manage site staff
Other duties as assigned by manager
Wear assigned uniform
Ability to work independently and in a team environment
Must be mobile and able to cover the entire site
Must be able to work outdoors through inclement conditions
Staff Supervision
Coordination of staffing for attended site based on regular manpower requirements and site activity.
Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
Monitoring of personnel to ensure compliance with company uniform and service standards.
Completion of paperwork related to staff hiring, transfer, termination, and hours worked.
Lot Maintenance/Set-Up
Regular review of the lot’s physical condition including landscaping, signage, surface, lighting, automated equipment, etc.
Initiation of work orders deal with any necessary maintenance or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager during site set-up
Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.
Other duties as assigned.
Skills, Knowledge and Expertise
Excellent verbal and written communication skills.
Customer service oriented.
Pleasant and energetic personality.
Excellent working knowledge of Microsoft Office and Citrix based applications.
Hands on working knowledge of parking equipment and related software.
Ability to multi-task.
Able to work and thrive in a fast paced environment.
Ability to prioritize tasks in an ever changing environment.
About Reimagined Parking
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, ****** orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
Location: Scotiabank Arena
Shifts: Will Vary
Hourly Rate: $20-$22/hour
The Event Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Event Supervisor works closely with fellow team members, the Account Manager, the Operations Manager, and/or the Shift Supervisor to ensure that quality and safety standards are met at all times, as well as adhering to state and local laws.
Key Responsibilities
Provide positive customer service experiences for all Impark customers and clients
Ensure location is operated and maintained to Impark’s company standards
Assist customers with meters
Direct customers into parking facilities
Process refunds
Provide information to customers on long term parking options
Process cash transactions and deposits
Daily site inspections and equipment checks
Maintenance of site system software
Correspondence and communication with all company departments as needed.
Reporting and requesting of equipment servicing/repairs
Work outdoors, exposed to all weather conditions
Manage site staff
Other duties as assigned by manager
Wear assigned uniform
Ability to work independently and in a team environment
Must be mobile and able to cover the entire site
Must be able to work outdoors through inclement conditions
Staff Supervision
Coordination of staffing for attended site based on regular manpower requirements and site activity.
Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
Monitoring of personnel to ensure compliance with company uniform and service standards.
Completion of paperwork related to staff hiring, transfer, termination, and hours worked.
Lot Maintenance/Set-Up
Regular review of the lot’s physical condition including landscaping, signage, surface, lighting, automated equipment, etc.
Initiation of work orders deal with any necessary maintenance or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager during site set-up
Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.
Other duties as assigned.
Skills, Knowledge and Expertise
Excellent verbal and written communication skills.
Customer service oriented.
Pleasant and energetic personality.
Excellent working knowledge of Microsoft Office and Citrix based applications.
Hands on working knowledge of parking equipment and related software.
Ability to multi-task.
Able to work and thrive in a fast paced environment.
Ability to prioritize tasks in an ever changing environment.
About Reimagined Parking
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, ****** orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
💡 Quick Summary
Seeking a career-building opportunity? The Event Parking Supervisor - Scotiabank Arena position is now open for candidates interested in the Event Management Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
