Job Description
Company Description
Events Planner - Mon – Fri
London
Full-time
Employment Status: Permanent
Hours Per week: 40.00
£33,426 + overtime paid (1.5x per hour)
Benefits
20 Days holiday + 8 bank holidays
Birthday additional holiday.
3 days volunteering days.
3 days grandparent leave.
24 weeks of enhanced maternity leave.
Secondary career leave.
Wedding/commitment day leave.
Bespoke development training.
Pension and life insurance.
Family private medical insurance
Discounts available via Perk Box, from high street shops to holidays & cinemas.
Wellbeing hub.
Access to employee assistance programme.
Cycle to work scheme
Good work life balance
Job Description
As the Events Planner you will be the key contact for all internal and external events. You will be the first point of contact and will own the Event from initial enquiry through to completion of the event. You will be responsible for ensuring that our clients receive a World Class Service through your excellent communication skills, your passion for service and your attention to details.
Main duties and responsibilities
The role
Maintain a working knowledge of the operation and service capabilities of all other services as they relate to the service of Events
Plan, organise and coordinate the assigned Events, to include all catering, meeting room setup, activities, and to ensure proper end of event billing is maintained
To produce a function sheet / order of works document events detailing meeting specifics – room details, audio visual requirements and catering specifics.
To be available on the day of the Event to ensure that the event runs smoothly and World Class Service is delivered
To ensure that all services required are pre-booked
To ensure that the system database is accurate and any updates are added to the system in a timely manner.
To accurately record all booking information onto the room booking tool for all events, to include Catering and Audio Visual requirements
Communicate effectively both verbally and in writing. Compose clear, well-written, professional correspondence and other written communication
To maintain an organised and tidy work area
Present a professional appearance and adhere to the Baxterstorey dress code policy
To action all emails according to the agreed SLA’s response time
Support in innovative and efficient ways in which to deliver world class service and make recommendations to implement
Our Clients
In whatever part of the business we work, we aim to make the client’s first impression a positive and lasting one, delivering outstanding service and memorable client care.
Consistently interact with clients and associates in a professional, gracious and friendly manner
Build a good rapport with key client associates such as the Events Marketing and Road-show team
We stay close to the business, supporting, listening and responding to the needs of our people and our clients.
Participate actively in all appropriate company-wide meetings and events, providing thorough and up to date information to ensure the highest client satisfaction.
To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
Our Team
We put people at the heart of our business and work hard to develop excellent working relationships.
Work effectively within the team, develop and maintain close working relationships with colleagues across Group Corporate Services
Maintain effective communication within the department, be responsive to training and instruction and appraise management of any concerns, suggestions and ideas. Stay aware of issues concerning operations
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
Escalate any issues or concerns immediately to Senior Event Planner
The purpose of this role profile is to focus attention on the most important aspects of the role of the Events Planner. It is not intended to be a complete list of every duty and it is therefore expected that the day-to-day performance of the job will include tasks not listed above.
Qualifications
Experience in event planning within a high-end venue, hotel, or catering company Is preferable not essential.
Excellent communication, negotiation, and relationship-building skills.
A passion for delivering exceptional events and client experiences.
Highly organised, with strong attention to detail and the ability to multitask.
Knowledge of London’s events and hospitality market is an advantage.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
Events Planner - Mon – Fri
London
Full-time
Employment Status: Permanent
Hours Per week: 40.00
£33,426 + overtime paid (1.5x per hour)
Benefits
20 Days holiday + 8 bank holidays
Birthday additional holiday.
3 days volunteering days.
3 days grandparent leave.
24 weeks of enhanced maternity leave.
Secondary career leave.
Wedding/commitment day leave.
Bespoke development training.
Pension and life insurance.
Family private medical insurance
Discounts available via Perk Box, from high street shops to holidays & cinemas.
Wellbeing hub.
Access to employee assistance programme.
Cycle to work scheme
Good work life balance
Job Description
As the Events Planner you will be the key contact for all internal and external events. You will be the first point of contact and will own the Event from initial enquiry through to completion of the event. You will be responsible for ensuring that our clients receive a World Class Service through your excellent communication skills, your passion for service and your attention to details.
Main duties and responsibilities
The role
Maintain a working knowledge of the operation and service capabilities of all other services as they relate to the service of Events
Plan, organise and coordinate the assigned Events, to include all catering, meeting room setup, activities, and to ensure proper end of event billing is maintained
To produce a function sheet / order of works document events detailing meeting specifics – room details, audio visual requirements and catering specifics.
To be available on the day of the Event to ensure that the event runs smoothly and World Class Service is delivered
To ensure that all services required are pre-booked
To ensure that the system database is accurate and any updates are added to the system in a timely manner.
To accurately record all booking information onto the room booking tool for all events, to include Catering and Audio Visual requirements
Communicate effectively both verbally and in writing. Compose clear, well-written, professional correspondence and other written communication
To maintain an organised and tidy work area
Present a professional appearance and adhere to the Baxterstorey dress code policy
To action all emails according to the agreed SLA’s response time
Support in innovative and efficient ways in which to deliver world class service and make recommendations to implement
Our Clients
In whatever part of the business we work, we aim to make the client’s first impression a positive and lasting one, delivering outstanding service and memorable client care.
Consistently interact with clients and associates in a professional, gracious and friendly manner
Build a good rapport with key client associates such as the Events Marketing and Road-show team
We stay close to the business, supporting, listening and responding to the needs of our people and our clients.
Participate actively in all appropriate company-wide meetings and events, providing thorough and up to date information to ensure the highest client satisfaction.
To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
Our Team
We put people at the heart of our business and work hard to develop excellent working relationships.
Work effectively within the team, develop and maintain close working relationships with colleagues across Group Corporate Services
Maintain effective communication within the department, be responsive to training and instruction and appraise management of any concerns, suggestions and ideas. Stay aware of issues concerning operations
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
Escalate any issues or concerns immediately to Senior Event Planner
The purpose of this role profile is to focus attention on the most important aspects of the role of the Events Planner. It is not intended to be a complete list of every duty and it is therefore expected that the day-to-day performance of the job will include tasks not listed above.
Qualifications
Experience in event planning within a high-end venue, hotel, or catering company Is preferable not essential.
Excellent communication, negotiation, and relationship-building skills.
A passion for delivering exceptional events and client experiences.
Highly organised, with strong attention to detail and the ability to multitask.
Knowledge of London’s events and hospitality market is an advantage.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
💡 Quick Summary
Seeking a career-building opportunity? The Events Planner position is now open for candidates interested in the Event Management Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
