Events Sales Manager | Planning

Organization- Andaz Delhi Summary Operational • Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. • Carefully plans Sales Calls into defined objectives. • Maintains a detailed knowledge of Hotel facilities, features and services. • Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. • Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. • Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. • Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. • Meets and greets VIP guests upon arrival/ departure. • Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. • Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. • Establishes strong contacts to source for information in regard to planned and up coming functions/ events. • Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. • Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. • Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Financial • Achieves the monthly and annual personal target contributing to the Sales revenue. • Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing • Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. • Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. • Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Personnel • Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. • Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. • Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. • Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. • Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. • Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers. • Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. • Supports the implementation of changes as a result of the Associate Opinion Survey. Administration • Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. • Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. • Establishes an efficient trace file to ensure that all business booked is properly tracked. • Submits Sales report to Director of Sales in a timely manner. • Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. Qualifications • Minimum 2+ years of experience in similar position. • Ideally with a relevant degree or diploma in Hospitality or Tourism management. • Excellent problem solving and interpersonal skills. • Demonstrate a growth mindset • Coach, mentor & Empower T.E.A.M