Job Description
Events Team Manager - Bay Area, California
Job ID
257740
Posted
29-Jan-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Communications/Public Relations, Workplace Strategy
Location(s)
Menlo Park - California - United States of America
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY
The Meeting & Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.
In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.
The Meeting & Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.
DUTIES & RESPONSIBILITIES
Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.
Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills.
Troubleshoots and resolves complex client inquires and complaints that are escalated.
Follows up with clients timely to ensure satisfaction.
Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
Accountable for SLA's, KPIs, and benchmarks; reports out on a recurring basis.
Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.
Serves as primary contact with client for meeting & events forecasts and strategies.
Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
Reviews staff workload and makes proactive decisions to meet the department business demands.
Ensures smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps.
Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.
Performs other duties as assigned.
QUALIFICATIONS
Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Has at least 4+ years of formal supervisory experience.
Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.
Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
Certified Meeting Professional (CMP) preferred.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.
Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences. Strong problem-solving skills. Highly adaptable and flexible.
Ability to work flexible work schedules based on business need.
Ability to lead and motivate others and to perform associated paperwork.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
Support stop work authority when it is exercised in good faith.
Communicate any / all potential workplace hazards and workplace procedures.
CBRE carefully considers multiple factors to determine compensation, including a
candidate’s education, training, and experience. The minimum salary for the position is
$125K per year and the maximum salary for the position is
or $145K per year. The compensation that is offered to a successful candidate
will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also
be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, ****** orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 8XXXXXX (U.S.) and +1 8XXXXXX (Canada).
Job ID
257740
Posted
29-Jan-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Communications/Public Relations, Workplace Strategy
Location(s)
Menlo Park - California - United States of America
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY
The Meeting & Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.
In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.
The Meeting & Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.
DUTIES & RESPONSIBILITIES
Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.
Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills.
Troubleshoots and resolves complex client inquires and complaints that are escalated.
Follows up with clients timely to ensure satisfaction.
Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
Accountable for SLA's, KPIs, and benchmarks; reports out on a recurring basis.
Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.
Serves as primary contact with client for meeting & events forecasts and strategies.
Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
Reviews staff workload and makes proactive decisions to meet the department business demands.
Ensures smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps.
Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.
Performs other duties as assigned.
QUALIFICATIONS
Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Has at least 4+ years of formal supervisory experience.
Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.
Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
Certified Meeting Professional (CMP) preferred.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.
Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences. Strong problem-solving skills. Highly adaptable and flexible.
Ability to work flexible work schedules based on business need.
Ability to lead and motivate others and to perform associated paperwork.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
Support stop work authority when it is exercised in good faith.
Communicate any / all potential workplace hazards and workplace procedures.
CBRE carefully considers multiple factors to determine compensation, including a
candidate’s education, training, and experience. The minimum salary for the position is
$125K per year and the maximum salary for the position is
or $145K per year. The compensation that is offered to a successful candidate
will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also
be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, ****** orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 8XXXXXX (U.S.) and +1 8XXXXXX (Canada).
💡 Quick Summary
Seeking a career-building opportunity? The Events Team Manager - Bay Area, California position is now open for candidates interested in the Back Office Jobs sector. This role in Menlo Park offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
