EVERYDAY BANKING AGENT GSC|s | HSBC | | Telangana

Apply on Victorytuitions.in EVERYDAY BANKING AGENT GSC's – HSBC – Hyderabad, Telangana VSMARTPROS PVT LTD Anywhere Apply on Victorytuitions.in + hours agoWork from homeFull–time EVERYDAY BANKING AGENT GSC'sHSBC14,388 reviewsHyderabad, TelanganaHSBC14,388 reviewsRead what people are saying about working here.Job detailsJob TypeFull-timeRegular / PermanentFull Job Description Business: CONTACT CENTRE :SERVICE & SALES Open positions: 1 Role Title: EVERYDAY BANKING AGENT Global Career Band: 8 Location (Country / City): Hyderabad Recruiter Name: Jamal Unnisa The Opportunity: Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance. What you’ll do: Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs Targets on efficiency, quality and effectiveness Adherence to documented policies an procedures Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Quality monitoring scores Direct customer feedback via complaints, compliments and customer satisfaction surveys Completion of required training and accreditations Number of calls that lead to offering value added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections Leadership & Teamwork Acts as a role morel for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains Completion of other team related duties as appropriate Displays patience and empathy Operational Effectiveness & Control