Job Description
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EVERYDAY BANKING AGENT GSC's – HSBC – Hyderabad, Telangana
VSMARTPROS PVT LTD
Anywhere
Apply on Victorytuitions.in
+ hours agoWork from homeFull–time
EVERYDAY BANKING AGENT GSC'sHSBC14,388 reviewsHyderabad, TelanganaHSBC14,388 reviewsRead what people are saying about working here.Job detailsJob TypeFull-timeRegular / PermanentFull Job Description
Business: CONTACT CENTRE :SERVICE & SALES
Open positions: 1
Role Title: EVERYDAY BANKING AGENT
Global Career Band: 8
Location (Country / City): Hyderabad
Recruiter Name: Jamal Unnisa
The Opportunity:
Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
Targets on efficiency, quality and effectiveness
Adherence to documented policies an procedures
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Quality monitoring scores
Direct customer feedback via complaints, compliments and customer satisfaction surveys
Completion of required training and accreditations
Number of calls that lead to offering value added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections
Leadership & Teamwork
Acts as a role morel for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
Completion of other team related duties as appropriate
Displays patience and empathy
Operational Effectiveness & Control
EVERYDAY BANKING AGENT GSC's – HSBC – Hyderabad, Telangana
VSMARTPROS PVT LTD
Anywhere
Apply on Victorytuitions.in
+ hours agoWork from homeFull–time
EVERYDAY BANKING AGENT GSC'sHSBC14,388 reviewsHyderabad, TelanganaHSBC14,388 reviewsRead what people are saying about working here.Job detailsJob TypeFull-timeRegular / PermanentFull Job Description
Business: CONTACT CENTRE :SERVICE & SALES
Open positions: 1
Role Title: EVERYDAY BANKING AGENT
Global Career Band: 8
Location (Country / City): Hyderabad
Recruiter Name: Jamal Unnisa
The Opportunity:
Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.
What you’ll do:
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
Targets on efficiency, quality and effectiveness
Adherence to documented policies an procedures
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Quality monitoring scores
Direct customer feedback via complaints, compliments and customer satisfaction surveys
Completion of required training and accreditations
Number of calls that lead to offering value added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections
Leadership & Teamwork
Acts as a role morel for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
Completion of other team related duties as appropriate
Displays patience and empathy
Operational Effectiveness & Control
💡 Quick Summary
Seeking a career-building opportunity? The EVERYDAY BANKING AGENT GSC|s | HSBC | | Telangana position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
