Job Description
Job Summary
To provide support services to the COO, Americas, CIO, Americas and wider team as needed
Responsibilities
General support
• Provide timely and comprehensive support to the COO, including regularly performing a wide variety of support duties.
• Managing the COO s calendar, including making appointments, prioritizing the most sensitive matters and working with the various parties when conflicts arise.
• Organizing meetings, including scheduling, sending reminders and organizing catering or other special items/requests when necessary.
• Keeping the COO advised of time-sensitive and priority issues and ensuring appropriate follow-up.
• Manage and coordinate team diaries globally including arranging internal/external meetings and booking meeting rooms when appropriate.
• Assist in the preparation of correspondence, presentations, and reports including ensuring that such documentation is accurate and completed in a timely manner.
• Work with COO colleagues to ensure efficient management of the team (e.g., in relation to supplies/services) and efficient liaison with other departments.
• Involve and participate in ad-hoc projects as needed, including supporting other departments and senior managers/executives as needed.
Records management
• Draft agendas and meeting minutes and ensure timely dissemination to colleagues.
• Organise and maintain team files and contact databases in line with Group governance policies.
Cost management
• Timely preparation, reconciliation and submission of expense claims reports for approval and/or reimbursement.
• Timely submission of invoices for payment in ePro.
Travel support
• Arrange all travel and accommodation (international/domestic) with Group-approved travel agencies.
• Create daily itineraries for trips and schedule internal/external meetings.
Technology support
• Create IT tickets for team members and liaise with Tech Procurement teams to quickly resolve technology systems/device challenges.
• Submit mobile travel form to Technology Procurement team prior to international travel.
• Work with the Onboarding Specialist to ensure all technology (computer/phone/etc) have been ordered for new joiners and are quickly operational.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Maintaining confidential and sensitive information
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Embed Here for good and Group s brand and values in the United States. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Qualifications
• Bachelor s degree preferred
• Proven administrative experience in a fast-paced environment
• Working knowledge of MS Word, Excel and PowerPoint, MS teams
• Exceptional writing, editing and proofreading skills.
• Strong communication and interpersonal skills
• Excellent organizational skills and ability to multi-task
• Strong attention to details.
• Demonstrated problem-solving and decision-making abilities.
• Ability to handle sensitive matters with discretion and confidentiality
• Exceptional time management skills and demonstrated ability to meet deadlines.
• Proactivity and self-direction
• Flexibility in working in either the Bank s NY or NJ offices consistent with the COO s work schedule.
Role Specific Technical Competencies
• Process Management
• Written Communications
• Service Excellence
About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
To provide support services to the COO, Americas, CIO, Americas and wider team as needed
Responsibilities
General support
• Provide timely and comprehensive support to the COO, including regularly performing a wide variety of support duties.
• Managing the COO s calendar, including making appointments, prioritizing the most sensitive matters and working with the various parties when conflicts arise.
• Organizing meetings, including scheduling, sending reminders and organizing catering or other special items/requests when necessary.
• Keeping the COO advised of time-sensitive and priority issues and ensuring appropriate follow-up.
• Manage and coordinate team diaries globally including arranging internal/external meetings and booking meeting rooms when appropriate.
• Assist in the preparation of correspondence, presentations, and reports including ensuring that such documentation is accurate and completed in a timely manner.
• Work with COO colleagues to ensure efficient management of the team (e.g., in relation to supplies/services) and efficient liaison with other departments.
• Involve and participate in ad-hoc projects as needed, including supporting other departments and senior managers/executives as needed.
Records management
• Draft agendas and meeting minutes and ensure timely dissemination to colleagues.
• Organise and maintain team files and contact databases in line with Group governance policies.
Cost management
• Timely preparation, reconciliation and submission of expense claims reports for approval and/or reimbursement.
• Timely submission of invoices for payment in ePro.
Travel support
• Arrange all travel and accommodation (international/domestic) with Group-approved travel agencies.
• Create daily itineraries for trips and schedule internal/external meetings.
Technology support
• Create IT tickets for team members and liaise with Tech Procurement teams to quickly resolve technology systems/device challenges.
• Submit mobile travel form to Technology Procurement team prior to international travel.
• Work with the Onboarding Specialist to ensure all technology (computer/phone/etc) have been ordered for new joiners and are quickly operational.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Maintaining confidential and sensitive information
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Embed Here for good and Group s brand and values in the United States. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Qualifications
• Bachelor s degree preferred
• Proven administrative experience in a fast-paced environment
• Working knowledge of MS Word, Excel and PowerPoint, MS teams
• Exceptional writing, editing and proofreading skills.
• Strong communication and interpersonal skills
• Excellent organizational skills and ability to multi-task
• Strong attention to details.
• Demonstrated problem-solving and decision-making abilities.
• Ability to handle sensitive matters with discretion and confidentiality
• Exceptional time management skills and demonstrated ability to meet deadlines.
• Proactivity and self-direction
• Flexibility in working in either the Bank s NY or NJ offices consistent with the COO s work schedule.
Role Specific Technical Competencies
• Process Management
• Written Communications
• Service Excellence
About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Executive Assistant position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
