Executive | Calls Emails

Job Title:
Executive - Calls & Emails

Job Description:
IDfy has a simple mission: to create a world of opportunity by detecting and stopping fraud in transactions. These transactions can be about opening bank accounts, giving loans, onboarding new employees or authenticating different parties that are part of a marketplace. IDfy is a market leader in this space in India with more than 500 customers. Our customers include India's largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola, Zoomcar, Dream11) etc. Our partners include transUnion, IBM, Salesforce, CRM Next, Google, Visa and many more.
Managing queries, communicating and coordinating with internal departments.
Experience Range:
0 - 5 years

Educational Qualifications:
Any graduation,

Job Responsibilities:
Answering queries from customers/candidates professionally and responding
to customer inquiries. (Inbound / Outbound calls / Emails)
Researching required information using available resources.
Handling and resolving customer basic complaints regarding customer service
problems.
Providing customers with the organization’s service and product information.
Processing BGV applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level
management.
Routing inbound calls to the appropriate resources.
Completing call notes and call reports as necessary and updating them in the
CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing queries, communicating and coordinating with internal
departments.
Other duties as assigned.

Skills Required:
Communication, Basic Computer Skill, Customer care Executive, Caller, Outbound calling, Inbound Calling,

Annual Salary Range:
INR 2,00,000 - 2,80,000

Candidate Attributes:
Experience in dealing with the public.
Excellent communication skills, including verbal with proper grammar.
Calm & able to work with others in a close manner.
Good computer skills.
Good multitasking skills.
Able to maintain customer confidentiality.

Job Code: KL-LJK+QGSH
About Us
IDfy is the Fintech ScaleUp of the Year 2021. We build technology products that identify people accurately. This helps businesses prevent fraud and engage with the genuine with the least amount of friction.

If you have opened an account with HDFC Bank or ordered from Amazon and Zomato or transacted through Paytm and BharatPe or played on Dream11 and MPL, you might have already experienced IDfy. Without even knowing it. Well…that’s just how we roll.

Global credit rating giant TransUnion is an investor in IDfy. So are international venture capitalists like MegaDelta Capital, BEENEXT, and Dream Incubator. Blume Ventures is an early investor and continues to place their faith in us.

IDfy has run verifications on 100 million people. We have kept our 500 clients safe from fraud while helping the honest get the opportunities they deserve. Our 350-people strong family works and plays out of our offices in suburban Mumbai.
Why Us?
We build products that detect and prevent fraud. At IDfy, you will apply your skills to stay one step ahead of fraudsters. You will be mind-mapping fraudsters’ modus operandi, predicting evolution of fraud techniques, and designing solutions to prevent new & emerging fraud.

At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.

Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.

We work hard and party hard. There are weekly sessions on emerging technologies. Work weeks are usually capped off with board games, poker, karaoke and other fun activities.

This video will give you a flavor of IDfy.
https://www.youtube.com/watch?v=67Si64GG30g&t=6s
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